Customer Service Administrator - Operations & CRM

Najah Green

Customer Service Administrator

Professional Summary

I am a results-driven Customer Service Administrator with proven expertise in coordinating daily operations, managing inquiries, and supporting cross-functional teams. I excel at implementing streamlined processes, maintaining accurate records, and delivering exceptional client experiences. Skilled in CRM systems, data analysis, and performance reporting, I consistently improve service levels, reduce response times, and ensure compliance with policies. A collaborative communicator, I train staff, resolve escalations, and foster positive relationships with customers and stakeholders. My goal is to optimize service delivery, drive customer satisfaction, and support organizational success.

Work Experience

Customer service administration, Smith & Nephew, Memphis

October 2020 - November 2024

I provided high-quality customer service administration at Smith & Nephew, delivering streamlined support to internal teams and external clients. I managed order processing, data entry, and CRM updates with 99% accuracy, reducing processing time by 20%. I coordinated cross-functional communications, resolved escalations within agreed SLAs, and ensured compliance with regulatory and quality standards. I developed and maintained documentation, dashboards, and reporting that informed leadership decisions and improved service levels. I trained and mentored new staff, enhancing team throughput and customer satisfaction. My proactive approach consistently enhanced operational efficiency and patient-centric service delivery.

Education

General, Booker T Washington, Memphis

August 1998 - May 1999

Personal Information

*************@*****.***

Skills

Leadership

Customer Relationship Management (CRM)

Strategic Planning

Microsoft Office Suite

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