Client Services & Technical Support Specialist

Eric Moore

*******@*****.*** Madison, Alabama

Client Services Specialist

● Operations Specialist with 9+ years of experience in client services and technical support within high-growth, tech-driven environments.

● Delivered technical implementation and hardware installation projects for dental practices, achieving approximately 100% successful launch rates for new clients.

● Optimized support workflows to reduce redirected work by 47%, enhancing operational efficiency and stakeholder satisfaction.

● Skilled in software configuration and cross-functional collaboration to resolve complex technical issues and improve product adoption. Work Experience

Barksdale Dental Lab, Huntsville, AL

Project Manager

Oct 2024 - Jun 2026

● Optimized CRM software configuration to refine task assignment workflows, improving scheduling accuracy for project delivery.

● Developed custom CRM reporting queries to gather requirements and track operational performance metrics.

● Led end-to-end client onboarding including hardware procurement, technical installation, and comprehensive user training.

● Provided remote technical support and consultative guidance to resolve complex hardware and software issues for clients.

● Collaborated with internal stakeholders to ensure seamless hand-off from sales to implementation for new specialized projects.

Dandy, Remote

Customer Experience Operations Associate

Jul 2021 - Jul 2024

● Reduced redirected work by 47% by designing optimized operational support workflows and process improvements.

● Defined quality benchmarks and provided leadership to ensure high attention to detail across team deliverables.

● Led SOP updates and supported cross-functional collaboration using data insights to drive long-term client success.

● Assisted with change management activities by updating internal documentation to reflect evolving software features. Oral Arts Dental Lab, Huntsville, AL

Intraoral Scan Supervisor

Sep 2015 - Jul 2021

● Managed a 15-person team while scaling department operations to meet increasing client service demands.

● Maintained less than 5% team error rate through proactive problem solving and meticulous trend tracking.

● Managed multiple priorities simultaneously to maintain production schedules and high service standards.

Education

New Century Technology High School

Skills

Client Services & Implementation: Client Onboarding, Implementation, Consultative Guidance, Customer Service, Technical Support, Stakeholder Management Operational Excellence: Ticketing Management, Workflow Design, Process Improvement, Change Management, SOP Creation, Self Managed. Project & Team Leadership: Project Management, Team Management, Cross-functional Collaboration, Organization, Problem Solving, Attention to Detail Technical Proficiency: Software Configuration, CRM Management, Microsoft Office, Google Workspace.

Software Experience: Zendesk, Guru, Sharepoint, Microsoft Office Suite, Excel, Magic Touch, Mondays, Jira, Slack, Notion.

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