Virtual Event & Occasion Planner Candidate

Delshawn M. Pickett

**** * **** ****** *** *** Dallas TX 75204

**************@*****.*** 469-***-****

PROFESSIONAL SUMMARY

To maximize my potential but partnering with a place of business to capitalize on advancing the business through its mission, objectives and goals set forth by leadership. A focus driven customer success and business development individual who aims to deliver measurable data through strategic planning, problem solving and relationship building in sales.

CORE QUALIFICATIONS

Customer focused professional with strengths in relationship building, sales and business development, conflict resolution, administrative support, professional communication, customer service, telephone and email correspondence, scheduling, marketing, Microsoft Office Suite, data entry, record management, organization, time management, multitasking, problem-solving, attention to detail, and collaborating effectively in fast paced team environments.

EDUCATION

Bachelor of Science in Business Administration; General Business

Texas Agriculture and Mechanical University Mays Business School

College Station, TX

PROFESSIONAL EXPERIENCE

Dennis R. Croman Inc., Irving, TX

Paralegal (2024-Present)

Develop and implement a strategic strategy to work with clients in multiple areas of law to assist attorneys in winning and executing cases

Assists in interviewing multiple clients to gather case information for court hearings and depositions

Manage high volume client communications through phone, email, and in-person interactions while providing exceptional customer service.

Schedule appointments, organize confidential files, and maintain accurate client records with strong attention to detail. Building positive client relationships by serving as a trusted point of contact throughout the legal process.

Assist with marketing initiatives and administrative operations that support firm growth and client engagement.

The One Groupe, LLC, Dallas, Texas

Associate (2025-Present)

Develop and maintain strong client relationships while ensuring exceptional client service and upholding the firm's mission and values. Assist attorneys with case management, legal documentation, and client communications to support successful case outcomes. Collaborate with attorneys and staff to identify case needs, coordinate deadlines, and ensure efficient workflow. Conduct legal research, gather and organize medical records and case documents, and support litigation preparation. Utilize strong communication, organizational, and relationship-building skills to facilitate negotiations, coordinate with insurance adjusters and medical providers, and enhance the overall client experience.

New Leaf, Las Colinas, Texas

Claims Specialist (2022-2024)

Assessed and reviewed warranty claims to determine if claimed was deemed awarded

Resolved customer concerns while maintaining high levels of customer satisfaction.

Worked alongside department supervisor to curate repair order and per warranty requirement.

Maintained accurate electronic records and managed databases while ensuring compliance and organization.

Thrived in a fast paced environment requiring multitasking, attention to detail, and problem solving skills.

Sesson Transport LLC, Dallas, Texas

Fleet/Office Manager (2019 -2022)

Managed daily operations, including procuring and executing new contracts for various routes

Marketed the company at various events for distribution and packaging

Managed the scheduling of fleet to be dispatched to their respective. Ensured the routine maintenance schedule of the fleet and performed regular operations with office staff to ensure vehicle compliance.

Coordinated scheduling while managing customer communication and operational logistics.

SOCIAL & COMMUNITY IMPACT

Member, Echelon Dallas Fort-Worth, The Salvation Army

Volunteer, Muscular Dystrophy Association

Volunteer, Katy Trail Annual Clean-Up

Member, ForbesBLK

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