Customer Service & Administrative Specialist

Chelsea Walden

850-***-**** *******@*****.*** Gulf Breeze, FL

SUMMARY

Dedicated Customer Service professional with 9+ years of experience in high-volume hospitality and administrative environments. Skilled in delivering seamless client experiences through effective communication, data management, and problem-solving. Proven ability to manage complex transactions, support clients across multiple channels, and maintain accuracy in fast-paced industries including travel and automotive services. EDUCATION

Gulf Breeze High School Gulf Breeze, FL High School Diploma EXPERIENCE

Customer Service Representative Aug 2024 – Aug 2026 Arrow Auto Glass Gulf Breeze, FL • Assisted high volumes of clients with service inquiries and technical questions, ensuring strong customer satisfaction

• Managed email communications to improve response time and service efficiency

• Maintained accurate client records using Mitchell, Omega, and related systems

• Coordinated with technicians to optimize scheduling and resolve service conflicts Customer Service Representative May 2023 – Aug 2024 AAA Auto Glass Pensacola, FL • Verified insurance coverage using NAGS EDI billing systems to streamline claims processing • Handled high-volume phone support across multi-line systems

• Completed large volumes of data entry

• Resolved billing disputes through detailed documentation and customer-focused communication Stay at Home Mom July 2022-May 2023

Cook / Server / Hostess Jan 2021 – Jul 2022 Stripes Navarre, FL • Delivered high-quality guest service in a fast-paced hospitality environment

• Maintained inventory and prep records to support efficient operations

• Collaborated with team members to improve service flow and guest experience

• Processed transactions using POS systems

Unlicensed Real Estate Assistant May 2020 – Oct 2020 Sailfish Coastal Navarre, FL • Researched market data and relocation logistics for clients

• Maintained detailed client databases with high accuracy

• Assisted with marketing materials and property listings

• Scheduled property viewings and managed client communications Data Entry / Cost Analyst Mar 2019 – May 2020 Adam’s Homes Gulf Breeze, FL • Entered and tracked financial and construction cost data

• Ensured accuracy of vendor invoices and payroll records

• Conducted audits and resolved discrepancies

• Supported reporting using Microsoft Excel

Banquet Server / Food & Beverage Staff Feb 2016 – Mar 2019 Hilton Hotel Pensacola Beach, FL • Supported large-scale events (up to 200 guests) with high service standards

• Provided personalized guest service and anticipated client needs

• Assisted with reservation systems and event coordination

• Maintained food inventory records and collaborated with team members Service Advisor Sep 2015 – Jan 2016 Gulf Breeze Automotive Gulf Breeze, FL • Assisted customers with service needs and upselling opportunities

• Maintained service records and processed transactions

• Coordinated communication between customers and technicians

• Supported inventory management and parts ordering TECHNICAL SKILLS

Customer Service

Guest Relations

Sales

Conflict Resolution

Data Entry

Email Management

Phone Support

Record-Keeping

Documentation

Microsoft Excel

Microsoft Word

Microsoft Teams

Mitchell

Omega

Entegral

Mainstreet

Safelite Solutions (SGC)

NAGS EDI Billing

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