Phlebotomy Technician and Shift Supervisor

EMERALD OGBEBOR

Indianapolis, IN ***** ****************@*****.*** 317-***-****

PROFESSIONAL EXPERIENCE

Shift Manager — Pizza Hut, Inc. Indianapolis, IN (02/2022 – 03/2026) Lead and train employees per shift while ensuring efficient daily operations, food safety, cleanliness, and customer satisfaction.

Manage cash handling, deposits, and end-of-shift reconciliation with accuracy. Resolve customer concerns professionally while maintaining a positive team environment. Apparel Associate — Walmart Indianapolis, IN (07/2023 – 11/2023) Assisted customers with product selection and recommendations. Maintained organized sales areas and accurately stocked merchandise. Followed workplace safety procedures.

Game Master — Foam Warriorz Indianapolis, IN (07/2021 – 10/2021) Explained safety procedures and rules clearly to guests. Monitored activities to ensure participant safety. Maintained clean activity spaces and resolved guest concerns to enhance customer experience. EDUCATION & TRAINING

High School Diploma with Technical Honors (May 2026) Indiana Digital High School

Additional High School Coursework

The Excel Center Indianapolis, IN

Phlebotomy Technician (CPT) Program (May 2026)

MedCerts

Completed coursework in clinical procedures and patient care Trained in venipuncture and capillary puncture techniques Prepared for completion of required live patient draws Learned specimen handling, labeling, and documentation procedures CERTIFICATIONS

• CPR / AED / First Aid — Issued August 2023

• ServSafe Certification — Issued May 2025

• Professionalism in Allied Health — Issued November 2025

• OSHA 10 Certification — Issued May 2026

Time Management & Reliability

Team Leadership & Training

Customer Service & Conflict Resolution

Cash Handling & Reconciliation

Inventory Control

Workplace & Food Safety

HIPAA Compliance

Infection Control & OSHA Standards

Attention to Detail & Documentation

Detail oriented and reliable Phlebotomy Technician graduate and experienced Shift Manager with a strong background in team leadership, customer service, and workplace safety. Proven ability to manage fast paced environments, handle cash accurately, and provide professional, patient focused service. Brings strong communication skills, time management, and a commitment to accuracy and confidentiality. SKILLS

PROFESSIONAL SUMMARY

Venipuncture & Capillary Puncture

Patient Identification & Comfort Techniques

Specimen Handling, Labeling, & Documentation

HIPAA Compliance & Patient Confidentiality

Infection Control & OSHA Safety Standards

Medical Terminology

Accuracy & Attention to Detail

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