HR Administrator
Resume:
TLODUBJANE ISABELLA PHALAFALA
Dilaeneng, Bochum, Limpopo Driver's license: Code 10-079-***-**** / 068-***-**** / 082-***-**** (Mother) ***********@*****.*** Results-driven and detail-oriented Human Resources professional with over three years of progressive experience in Human Resources Administration, Recruitment & Selection, Leave Administration, Performance Management
(PMDS), Employment Equity, Conditions of Service, Labour Relations, and Human Resource Development within the public sector, complemented by customer service and retail experience. Proficient in PERSAL, HR administration, personnel records management, HR reporting, workforce planning, and maintaining confidential employee information while ensuring compliance with Public Service Regulations and organisational policies. Recognised for strong organisational, analytical, and interpersonal skills, with the ability to manage multiple priorities, maintain accuracy under pressure, and build positive stakeholder relationships. Committed to driving operational excellence, supporting strategic HR objectives, and delivering efficient, compliant, and people-centred HR solutions. Sales Assistant / Cashier
Pep Store
Delivered exceptional customer service by greeting customers promptly, identifying their needs, and providing personalised product recommendations to enhance the overall shopping experience. Assisted with stock ordering, receiving, verification, and merchandising to ensure product availability and efficient inventory management at all times.
Maintained visually appealing product displays in accordance with merchandising standards, promotional campaigns, and brand guidelines to maximise product visibility. Achieved sales objectives through proactive upselling, cross-selling, and effective product knowledge while fostering long-term customer relationships.
Conducted stock rotation using FIFO principles, monitored expiry dates, and removed damaged or expired products to ensure compliance with quality standards. Participated in periodic stock counts, inventory reconciliations, and variance investigations to maintain accurate inventory records and minimise stock discrepancies. Processed cash, EFT, and other payment transactions accurately using point-of-sale (POS) systems while maintaining strict cash handling procedures.
Balanced cash drawers, reconciled daily sales transactions, and ensured accurate end-of-day cash-up processes with minimal discrepancies.
Resolved customer queries, complaints, and returns professionally, ensuring high levels of customer satisfaction and service excellence.
Maintained housekeeping, health and safety standards, and operational compliance within the retail environment at all times.
Human Resources Administration Intern
South African Police Service (SAPS)
Human Resources Administration
Processed employee leave applications by accurately capturing and updating leave records on the PERSAL system in accordance with organisational policies and procedures. Maintained comprehensive leave registers (SAPS 26 and SAPS 47), ensuring data integrity, record accuracy, and regulatory compliance.
Assisted with the preparation and administration of injury-on-duty and injury-off-duty documentation for reporting and record-keeping purposes.
Facilitated the administration of employee service terminations, resignations, discharges, retirement, and pension documentation in line with HR procedures.
Issued beneficiary nomination forms and guided employees through the accurate completion of statutory documentation and supporting records.
Processed employee transfer requests and maintained accurate personnel records throughout the transfer process.
Updated employee beneficiary, spouse, and next-of-kin information on PERSAL to ensure accurate and up- to-date HR records.
Human Resource Planning
Supported the implementation and monitoring of Employment Equity initiatives by assisting with the development of Employment Equity Plans and related activities. Prepared and submitted Employment Equity, race, and discrimination reports to Provincial HR offices within prescribed reporting deadlines.
Assisted in compiling duty rosters and workforce schedules to support effective operational workforce planning.
Generated absenteeism reports for management to support attendance monitoring and workforce planning initiatives.
Coordinated employee nominations for internal and external training programmes based on organisational development requirements.
Performance Management
Coordinated the distribution and collection of Performance Enhancement Programme (PEP) documentation across departments while ensuring timely completion. PROFESSIONAL SUMMARY
EXPERIENCE
06/2021 - 11/2022
Processed and administered performance appraisal documentation in accordance with SAPS performance management policies and procedures.
Calculated employee performance ratings using prescribed national performance standards and approved assessment criteria.
Verified employee information (SAPS 172) and updated performance records on the PERSAP system to maintain accurate employee data.
Maintained organised performance management filing systems, ensuring confidentiality, compliance, and audit readiness.
Human Resource Development
Assisted in coordinating employee training interventions and development programmes to support employee growth and organisational objectives.
Prepared and distributed training call-up instructions to relevant departments and employees while ensuring effective communication.
Facilitated onboarding administration for new recruits, including attendance register preparation and training documentation management.
Human Resources Management Intern (Work Integrated Learning) Department of Health - Limpopo
Human Resource Planning
Compiled Employment Equity reports, workforce profiles, age distribution analyses, and HR statistical reports to support strategic workforce planning and compliance. Developed and maintained HR spreadsheets and databases for workforce reporting, analysis, and effective compliance monitoring.
Leave Administration
Administered employee leave applications by receiving, verifying, processing, and capturing leave transactions on PERSAL in accordance with departmental procedures. Responded to employee leave enquiries while ensuring compliance with leave policies, procedures, and service standards.
Conducted routine leave audits to verify accuracy, identify discrepancies, and maintain complete employee leave records.
Calculated absenteeism trends and prepared management reports to support workforce planning and attendance management initiatives.
General Administration
Managed incoming telephone enquiries, redirected calls appropriately, and provided professional administrative support to internal and external stakeholders. Compiled exit interview documentation, HR statistics, and monthly operational reports for management review and decision-making.
Recruitment and Selection
Identified funded vacant positions and prepared recruitment submissions for advertising approval in accordance with departmental recruitment procedures. Coordinated shortlisting sessions by scheduling interview panels, union representatives, and recruitment stakeholders to ensure a smooth recruitment process. Recorded accurate minutes during shortlisting and interview proceedings while maintaining confidentiality and professionalism.
Scheduled candidate interviews and managed interview logistics, ensuring compliance with recruitment procedures and timelines.
Compiled recruitment reports covering appointments, vacancies, filled positions, and recruitment progress for management reporting.
Conditions of Service Administration
Supported the administration of employee benefits, including housing allowances, state guarantees, medical aid, pensions, bonuses, and resettlement benefits in line with departmental policies. Processed employee benefits transactions and captured conditions of service information accurately on PERSAL within prescribed timelines.
Monitored compliance with Public Service conditions of employment and HR legislative requirements to ensure procedural accuracy.
Termination of Service
Administered employee separation processes, including resignations, retirements, dismissals, and contract terminations in accordance with Public Service Regulations. Audited accumulated leave balances and calculated leave gratuity entitlements in accordance with Public Service Regulations and departmental policies.
Processed leave gratuity payments and employee termination transactions on PERSAL accurately and within required timelines.
Prepared pension documentation and coordinated submissions to the Government Employees Pension Fund (GEPF) for processing.
Assisted with pension benefit calculations and ensured timely processing of retirement documentation and related records.
Labour Relations
Compiled labour relations statistics and management reports to support employee relations initiatives and informed decision-making.
Assisted in coordinating grievance meetings, disciplinary hearings, and dispute resolution processes while ensuring procedural compliance.
Supported labour relations activities by providing administrative assistance during industrial action and employee relations matters.
2022
2018
Performance Management and Development System (PMDS) Received, registered, and processed employee performance agreements and reviews in accordance with PMDS requirements.
Captured PMDS records on PERSAL and HR databases while maintaining data accuracy and record integrity.
Compiled performance rating calculations using approved assessment methodologies and performance standards.
Produced monthly and quarterly PMDS compliance reports for management and organisational reporting purposes.
Provided secretariat support during moderation committee meetings, including minute taking and preparation of supporting documentation.
Grade Progression Administration
Identified employees eligible for grade progression through workforce data analysis and employee record verification.
Verified performance ratings and supporting documentation to determine grade progression eligibility in accordance with departmental policies.
Prepared grade progression schedules, financial impact analyses, and supporting management reports for approval.
Human Resource Development
Compiled skills audit reports, PSETA compliance reports, and workforce development statistics to support organisational learning initiatives.
Produced monthly, quarterly, and annual learnership and training reports while ensuring reporting accuracy. Assisted with workforce profile consolidation and organisational skills planning initiatives to support workforce development.
Coordinated experiential learning placements and internship administration while maintaining accurate programme records.
Drafted, prepared, and issued employment contracts and HR documentation in compliance with departmental policies and procedures.
Human Resources Administration & Personnel Management Recruitment & Talent Acquisition
PERSAL Administration & HRIS Management
Performance Management & PMDS Administration
Employment Equity & HR Compliance
Leave Administration & Benefits Administration
HR Reporting & Workforce Analytics
Record Management & Confidentiality
Employee Relations & Labour Relations Support
Report Writing & Documentation
Customer Service & Stakeholder Engagement
Microsoft Office Suite & Computer Literacy
Communication & Interpersonal Skills
Time Management & Organisational Skills
Team Collaboration & Problem Solving
Capricorn College For Tvet (Senwabarwana Campus )
National Diploma in Human Resources Management
Makgoka High School
National Senior Certificate (Grade 12)
English - Good
Zulu - Good
Tshivenda - Fair
Sepedi - Good
Mr Koko MS - SAPS
Manager
Mr Letsoalo MG - Human Resource Department
Lecture
Mr Mvundlela SM - Helene Franz Hospital
Mentor
Mr Mailula MF - Pep
Store Manager
SKILLS & CORE COMPETENCIES
EDUCATION
LANGUAGES
REFERENCES
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