Remote Customer Service & Support Specialist

Sarina Lovato

Dayton, OH **************@*****.*** 937-***-****

Authorized to work in the U.S. • Open to Remote / Work-From-Home Roles PROFESSIONAL SUMMARY

Customer-focused and dependable professional with experience in remote-style customer service, inbound and outbound calling, live chat support, data entry, and issue resolution. Known for strong communication skills, self-motivation, and the ability to work independently while delivering excellent customer experiences. Well-equipped for work-from-home customer service and call center roles. CORE WORK-FROM-HOME SKILLS

Inbound & Outbound Calls Live Chat & Email Support Customer Issue Resolution Call Center Experience CRM & Databases Data Entry & Documentation Time Management Independent Work Computer Literacy (iOS / Mac OS) RELEVANT EXPERIENCE

Customer Service Representative (Inbound & Outbound Calls) Chewy Fulfillment Center – Vandalia, OH July 2020 – January 2021

• Managed high-volume inbound and outbound calls regarding orders, shipping, and product inquiries.

• Resolved customer concerns while meeting quality and performance metrics.

• Accurately documented interactions using internal systems and databases.

• Maintained productivity and focus in an independent work environment. Caregiver / Client Support Specialist

CN Staffing – Dayton, OH August 2022 – Present

• Delivered one-on-one client support requiring strong communication and trust.

• Managed schedules, documentation, and client needs independently.

• Provided calm, professional service in sensitive situations transferable to remote support roles. Machine Operator / Customer Support Liaison

Pratt Industries, Inc. – Dayton, OH January 2025 – Present

• Ensured product accuracy and quality aligned with customer specifications.

• Communicated production updates and resolved issues affecting customer satisfaction.

• Demonstrated reliability, attention to detail, and accountability. Production Associate / Quality Support

Mahle Behr – Dayton, OH February 2023 – April 2024

• Performed quality inspections and documented defects impacting customer experience.

• Followed structured workflows similar to remote customer service environments. EDUCATION & CERTIFICATIONS

Education: High School Diploma

Certifications: Certified Nursing Assistant (CNA) • Certified Home Health Aide • Pallet Jack Certification

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