Branch Office Administrator & ABA Documentation

Victoria Strohl

Indianapolis, IN 317-***-**** ********.******@*******.***

PROFESSIONAL SUMMARY

Results-driven Branch Office Administrator and Administrative Professional with extensive experience supporting office operations, executive teams, client service, scheduling, and data management. Proven ability to coordinate complex calendars, maintain accurate records, streamline administrative processes, and deliver exceptional customer service in fast-paced environments. Experienced in Applied Behavior Analysis (ABA) documentation, data collection, confidential record management, and cross-functional collaboration. Recognized for exceptional organizational skills, attention to detail, problem-solving abilities, and commitment to operational excellence.

CORE COMPETENCIES

• Office Administration

• Branch Office Operations

• Calendar & Schedule Management

• Administrative Support

• Client Relationship Management

• Customer Service Excellence

• Appointment Scheduling

• Data Collection & Documentation

• Applied Behavior Analysis (ABA) Data Tracking

• Electronic Medical Records (EMR/EHR)

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Google Workspace

• Database Management

• Record Keeping

• Document Preparation

• Report Generation

• Confidential Information Management

• Data Entry & Accuracy

• Office Coordination

• Team Collaboration

• Process Improvement

• Time Management

• Multi-line Phone Systems

• Communication

• Problem Resolution

• Organizational Skills

PROFESSIONAL EXPERIENCE

Branch Office Administrator

Edward Jones Indianapolis, IN

3/17/2025– Present

• Coordinate daily branch office operations while ensuring efficient administrative workflows.

• Manage executive calendar, appointments, meetings, and scheduling priorities.

• Deliver exceptional client service excellence by serving as the primary point of contact for clients, vendors, and team members.

• Prepare reports, correspondence, spreadsheets, and business documentation.

• Maintain confidential records while ensuring compliance with company policies and procedures.

• Process and organize large volumes of documentation with exceptional attention to detail.

• Monitor office supplies, equipment, and vendor relationships to support uninterrupted business operations.

• Improve office efficiency through process improvements and workflow organization.

• Answered high-volume phone calls while providing outstanding customer service.

• Processed confidential documents with a high level of accuracy and professionalism.

• Prepared reports, presentations, and correspondence using Microsoft Office. Registered Behavior Technician / ABA Therapist

Stepping Stones Behavioral Solutions Indianapolis, IN 6/2022–1/2025

• Collected, documented, and analyzed Applied Behavior Analysis (ABA) data with a high degree of accuracy.

• Maintained detailed electronic records and session documentation in compliance with organizational standards.

• Collaborated with Board Certified Behavior Analysts (BCBAs) to support individualized treatment plans.

• Scheduled client appointments and maintained communication with families regarding services.

• Monitored client progress and accurately recorded behavioral data for treatment planning.

• Ensured confidentiality and compliance with HIPAA and organizational policies.

• Built positive relationships with clients and caregivers through compassionate, professional service.

KEY ACHIEVEMENTS

• Improved scheduling efficiency by effectively coordinating multiple calendars and appointments.

• Maintained exceptional accuracy in data collection and documentation.

• Extensive note taking for liability records.

• Recognized for providing outstanding client service and administrative support.

• Supported efficient office operations through organization and process improvements.

• Documented all revised processes to streamline team access and support.

• Consistently maintained confidentiality while managing sensitive information. CERTIFICATIONS

• Registered Behavior Technician (RBT) (expired)

• CPR/First Aid

• Pursuing Notary Certification

TECHNICAL SKILLS

Microsoft Office Suite • Outlook • Excel • Word • PowerPoint • Teams • Sharepoint • Salesforce Scheduling Software • CRM Systems • Data Management Systems (I.e. Catalyst, Aloha, Measure) • Zoom

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