IT Support & Microsoft 365 Administration

MD. AMANULLAH

Address: Dhaka, Bangladesh

Phone: +880********** (Whatsapp)

Email: **********@*****.***

Professional Summary

Motivated IT Support professional with experience troubleshooting hardware, software, and network issues. Skilled in Windows systems, macOS,LINUX, Microsoft 365, user support, and ticket management. Strong problem-solving abilities with a focus on delivering excellent customer service.

Work Experience:

IT System Support Professional — BRACNet Ltd (2021 – Present)

Technical support for Microsoft 365, Windows 10/11, macOS, Linux,Windows Server and network-related issues.

Managed Azure user, Entra ID, Active Directory, GPO, Microsoft Intune, Power BI,F3,F5 and software licensing.

Installed, configured, and maintained desktops, laptops, printers, and business applications.

Diagnosed and resolved issues related to LAN, Wi-Fi, VPN, MFA, and endpoint devices.

Managed support tickets using Jira, documenting incidents and ensuring timely resolution.

Performed system updates, patch management, backups, Jira ticket solution for SOC/NOC.

Assisted with IT deployments, ERP, backup, disaster recovery, server migrations, system upgrades, and vendor coordination to ensure smooth operations.

Configuring ESXi, Hyper-V, SQL Server, DNS, DHCP, RAID, SAN, NAS

Configure Cisco ASA (Firepower 1010)

Set up Hyper-V

Install and configure Windows Server

Set up a Domain Controller (DC)

Configure a client machine

Monitoreing system performance, troubleshot infrastructure issues, and maintained technical documentation.

Collaborated with networking and security teams on project deployments and supported pre-sales activities and Internal/External user support.

IT help Desk Support — Trustaira Ltd (2019 – 2021)

Managed enterprise system infrastructure and IT Support operations.

Supported virtualization and network security management.

Knowledge of Windows, macOS, and basic Linux

Understanding of networking concepts (IP addresses, DNS, Wi-Fi, VPN)

System Support — ADN Telecom Ltd (2015 – 2019)

Maintained Windows servers and Active Directory environments.

Install, configure, and maintain Linux servers

Provided technical support and server troubleshooting.

Familiarity with Microsoft 365 and cloud services

Problem-solving and troubleshooting abilities

Customer service and communication for end user support.

Education and Training

Graduation

Jagannath University, Dhaka

Diploma in Computer Network Technology

IsDB-BISEW, Bangladesh — 2014

Certifications

AZ-900, AZ-104 Microsoft Azure Administrator

MCSA / MCITP / MCTS / MCP/RHCSA/CEH

CompTIA A+

CompTIA Network+

Language Skills

English: Professional Working Proficiency

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