Customer-Focused Front-End Supervisor

Sarah

Milazzo

Student, Vermont State University

802-***-****

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#**** *********, ** *****

Experience

Front End Supervisor Shaw’s

July 2022-Septmber 2022

• Led daily front end operations, ensuring efficient checkout flow and high customer satisfaction

• Trained, coached, and supported cashiers and courtesy clerks to maintain performance and service standards

• Resolved escalated customer concerns with professionalism and sound judgment

• Managed cash handling procedures, including tills, cash drops, overrides, returns, and voids

• Monitored staffing levels, assigned breaks, and adjusted register coverage during peak hours

situations

Front End Supervisor Price Chopper

April 2021-November 2021

• Ensured compliance with loss prevention, safety, and store policy requirements

• Oversaw front end cleanliness, merchandising standards, and bagging quality

• Troubleshot POS and self checkout issues to minimize downtime

• Communicated effectively with department managers to coordinate storewide needs

• Maintained a calm, solutions focused presence during high volume or unexpected situations

General Manager Dunkin Donuts

June 2016-March 2021

• Directed daily store operations to meet Dunkin’ brand standards for speed, accuracy, and guest satisfaction

• Recruited, trained, and developed team members and shift leaders to maintain strong performance and low turnover

• Delivered exceptional customer service and resolved escalated concerns with professionalism and urgency

• Managed scheduling, labor planning, and shift coverage to balance productivity with labor cost targets

• Oversaw inventory control, ordering, waste reduction, and product quality to ensure consistent availability

• Ensured compliance with food safety, sanitation, and workplace safety

Education

July 2024-July2025 Psychology BA, SNHU online

August 2025-Current Psychology BS, Trauma Studies, VTSU Castleton

Skills

Project management Data analysis Communication

Organization Problem-solving Management

Proficient in Microsoft Office

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