Admissions Coordinator and Patient Intake Specialist
Resume:
ALISON
AUGUSTIN
******.********@****.***
Dothan, AL 36302
Dynamic admissions professional with over 10 years of extensive experience and a solid clinical background in educational administration and student services. Proven expertise in coordinating admissions processes and managing application reviews with precision to ensure timely and accurate outcomes. Recognized for strong organizational skills and effective communication, fostering collaborative environments that enhance applicant experiences. Committed to adapting to evolving needs while consistently contributing to team success through adept data management and relationship building. OBJECTIVE
SKILLS
• Strong organization
• Data verification
• Client relations
• Medical admissions processes
• Records maintenance
SOUTH UNIVERSITY
01/2019
Certifications: Registered Nursing
Hollywood Institute
Florida • 11/2021
Phlebotomy
PALM BEACH STATE COLLEGE
01/2014
Associate of Arts
Santaluces High
Florida • 03/2011
High School Diploma
EDUCATION
Trust-bridge Hospice - Admission Coordinator
Card Work Services (Orlando, FL) - Customer Service Call Center Orlando, FL • 2019 - 2023
HAMLIN NURSING HOME (HYOLUXO,FL) - Patient Care Services Assistant
HYOLUXO, FL • 2018 - 2019
PROFESSIONAL EXPERIENCE
Conduct patient intake interviews and collect necessary documentation for admissions.
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Verify insurance eligibility and obtain prior authorizations to ensure timely service.
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Coordinate with nursing, billing, and case management teams to streamline the admission process.
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Maintain accurate patient records in the EHR system and ensure HIPAA compliance.
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Provide clear communication to patients and families about admission procedures and requirements.
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• Assisted in managing daily admission schedules and patient inquiries.
• Supported billing and claims processing through accurate data entry. Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
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Maintain an updated knowledge of the organization's products, services, and customer service policies
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Establish and maintain good rapport with customers by using positive language and anticipating their needs
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Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
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Performed direct nursing tasks including taking vital signs, assisting with activities of daily living and hygiene needs
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Charted observations and activities, reporting pertinent changes in the patient's condition
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Performed delegated or other specialized functions as educationally prepared.
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Participated in follow-up activities and tracking clients, schedules appointments and performs other related tasks
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Horizon Care services - Patient Care Services Assistant 2016 - 2018
Provided case finding and recruitment of at-risk persons for comprehensive health services
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• Assisted patients with walking and the proper use of the wheelchair
• Trained new staff members on vital aspects of patient care
• Worked effectively under pressure and meet operational deadlines Responsible for maintaining documentation of medical plans and administering drugs to patients on a daily basis
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Participated in rounds with attending physicians and report the condition of critical patients
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• Trained new staff members on vital aspects of patient care
• Worked effectively under pressure and meet operational deadlines
• Developed excellent rapport with physicians and attending doctors Languages: English, Creole
(Fluent)
Strong customer experience skills
leading to long term client
relationships
Exceptional leadership skills, self-
motivated team player, with
astute problem resolution skills
Adept at multi-tasking in a
pressurized environment
Strong verbal and written
communication skills
QUALIFICATIONS
BAPTIST HEALTH BETHESDA HOSPITAL
• Health Management Informations
Data Collection: Led the collection, management, and analysis of health data ensuring accuracy and compliance with health standards.
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System implementation: implemented and maintained health information systems to improve data storage, reveal and usage for better patient outcomes.
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Quality Assurance: Developed and enforced data quality standards, reducing errors and enhancing the reliability of health information.
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Regulation compliance: Ensured all health information management practices adhered to local and national regulations, including HIPAA and other relevant guidelines.
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• Key Achievements:
Successfully reduced data entry errors by improving the overall quality of health records.
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Played a pivotal role in the transition from paper-based records to a fully digital health information management system.
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Increased user satisfaction and system usage through effective training and continuous support.
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Contact this candidate