Front Desk and Branch Management Executive

Kayrie Mamery

**** ** *** **** **** #****, Miami Lakes, FL 33016

Cell: 305-***-****

Email: ******.******@*****.***

Executive Profile

Accomplished executive with core expertise in Front Desk, General Management, Banking, Marketing and Sales Development. Proven ability of increasing enterprise value; building an industry-leading team to expand market share and plus revenues for profitability. Coordinating work teams and directing staff members to execute goals.

Professional Experience

Front Desk/Concierge

December 2015- August 30th 2023

KW Property Management - Miami, FL

•Generates and provides information to the Property Manager and Board of Directors.

•Ensures that the telephone is answered properly, and messages are handled courteously, accurately and in a timely manner.

•Maintains updates and coordinates resident information in computer database monthly.

Front Desk Manager

December 2012- December 2015

First Service Residential – Miami, FL

•Keeps packages updated with new memos and policies as required.

•Maintains inventory of common areas keys, transmitters and key fobs for residents and re-order as needed following established procedures.

•Follows safety procedures and maintains a safe work environment.

•Other duties as required.

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Sales Representative

September 2010- November 2012

Spot on Hold - San Juan

•Serviced existing accounts and I obtained orders by establishing new accounts with planning and organizing daily work schedules.

•Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques.

•Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Vice President/Branch Manager

September 2008 to August 2010

Transatlantic Bank - Coral Gables, Florida

•Planned, directed, and coordinated activities of workers in different departments, where I used analytical and interpersonal skills to maintain an excellent satisfaction rating.

•Established and maintained relationships with individual and business customers.

•Recruited staff members.

•Prepared operational and risk reports for management analysis.

•Evaluated data pertaining to costs to plan budgets.

•Responsible for monthly and quarterly audits, cash handling, balancing vault and posting customer’s transactions.

Education

Bachelor of Arts in Business Administration (1977-1980)

University of Tampa

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