Administrative Construction & Medical Admin Pro

Margarita Renee Olguin

**** ****** *****, ******, ***** 75212

Cellular: 469-***-**** Email: **********.**@*****.*** OBJECTIVE:

Highly motivated and detailed professional seeking a position with a well-established company that will allow me to utilize excellent interpersonal skills and friendly outgoing personality. I come with excellent administrative, accounting, organizational, analytical and multi-tasking skills. I can provide prompt and courteous customer service to any position I obtain.

SKILLS:

Accounts Payable

ACH Management

Active Listener

Adobe Acrobat

Attention to detail

Auditing

Bilingual in English/ Spanish

Billing and Coding Medical

Chat Support

Check Processing

Communication Skills

Data Entry

De-escalating Issues

Financial Reporting

Inventory Management

Label

Creation/Documentation

Material Handler and Sorter

Medical Terminology

Meeting Management

Microsoft Excel Proficient

Microsoft Outlook Proficient

Microsoft Word Proficient

Office Coordination

Order Pulling

Problem Solving

Purchasing

Reconciliation

Scanning

Scheduling

Shipping and Receiving

Ten Key by touch 9000 kph

Three-way match

Travel Arrangements

Typing 55 wpm

Work Order Entry

EXPERIENCE

Hull Associates North, LP – Onsite and Remote – Human Resource Assistant, Benefit Specialist and Insurance Processor (April 2020 thru October 2020) Established 1982 serving major apartment developers provide high-production framing services for commercial construction projects. Responsibilities: Provide essential administrative support to the HR department handle task like employee record and benefit maintenance and basic payroll assistance. Coordinate benefits enrollments, life event changes, and terminations across all health plans. Reconcile monthly insurance invoices for accurate payment. Serve as the liaison between employees and benefit providers to resolve coverage and service issues. Primary for annual open enrollment, including communication, system updates, and employee assistance. Request and Receive insurance policy information for subcontractors, process requests for certificates of insurance, verify subcontractors’ coverage details, and ensuring timely and accurate document delivery to clients or third parties. Communicate regularly with insurance agents and policyholders to clarify requirements or resolve discrepancies. Attention to deadlines is important, as certificates are often time-sensitive for business contracts and CCIP/OCIP Certificates. Full Creative- Remote- Client Experience Associate (April 2020 thru October 2020) Full creative focuses on its customers needs and the needs of the average worker we field countless business or different industries from 8 states and 3 countries.

Responsibilities: Provided prompt and courteous customer service by phone, via email, teleport video conferencing and chat for clients, customers, staff and lead supervisors. De-escalated issues by turning a bad situation to a positive experience. Followed scripts through the switchboard softphone to ensure a positive experience. Answer phones, answering service, appointment scheduler, dispatcher, placed maintenance work order role for a variety of businesses including law offices, medical offices, landscaping companies and construction companies.

DN Tanks – Grand Prairie, Texas - Accounts Payable Specialist (February 2019 - October 2019) DN Tanks, Inc., Industrial Construction company for building Prestressed Water Tanks. Temp to direct hire through Burnett’s Staffing Agency in Arlington, Texas. Responsibilities: Provided prompt and courteous customer service in person, by phone, via email and mail to customers, project managers, superintendents, staff and vendors. Managed department mail by opening, sorting and distributing it. Date stamped, properly sorted, scanned, processed and filed all incoming invoices. Conducted the full accounts payable cycle for all incoming invoices, completed three- way match, GL and Phase code coding through the Spectrum program for all incoming invoices, 175 to 200 invoices per week. Reconciled company credit card statements. Processed Expense Reports for central location staff, organized receipts and prepared payment register for invoices and expense checks. Prepared invoices for Payment Register for the weekly check run and mailed out checks for payment. Researched billing discrepancies and address vendor inquiries in a professional manner. Ski Hi Enterprises, Ltd – Fort Worth, Texas – Receptionist and Accounts Payable Assistant (April 2017 – December 2018) Ski Hi Enterprises, Ltd, Mechanical Contractor Company. Temp to direct hire through Burnett’s Staffing Agency in Arlington, Texas.

Responsibilities: Provided prompt and courteous customer service in person, by phone, via email and mail to customers, project managers, staff, vendors and applicants. Answered phones, took messages and transferred calls, operated Samsung Switchboard. Monitored and assisted all guest in the front lobby, kept lobby clean and orderly processed timesheets for payroll for 100+ employees accurately and thoroughly through Firefox Applications and ran Pre-Time Verification Reports for payroll through Firefox Applications. Distributed payroll checks to all staff and performed check verifications. Reconciled credit card statements. Assisted accounts payable with all incoming invoices, verified entries and compared system reports and balances. Maintained accounting ledgers and verified accuracy for all posted transactions. Handled the mail out process for all outgoing payments for invoices. Ordered supplies.

Children’s Health Hospital – Dallas, Texas – Dialysis Program Assistant (June 2002 – October 2016) Children’s Health Hospital Dialysis Center “Making Life Better for Children.” I worked for a variety of specialties including Radiology, Solid Organ Transplant, Hemodialysis and Peritoneal Dialysis Units. Promoted from Patient Access Representative promoted Senior Patient Access Representative, Medical Secretary I, II, III and Program Assistant.

Responsibilities: Provided prompt, accurate and courteous customer service for our dialysis patients, families, doctors, nurses and upper management. Interpreted and translated for families, physicians and nurses (English/Spanish). Handled all front and back-office duties for the dialysis unit. checked in and checked out patients. collected payment for co-pays and visits. Registered patients verified insurance eligibility and insurance information in Epic System. Responsible for the Centers of Medicare and Medicaid Services “CMS” daily reporting. Worked closely with the financial counselors to maintain coverage for all dialysis patients. Unit charge entry with correct diagnosis codes and CPT codes for all services rendered. Addressed any inquiries from the billing department by phone, email and in monthly meetings. Scanned and uploaded medical records into the TIME program and Epic Systems. Organized meetings, compiled medical data, prepared reports and made presentations for the monthly Quality Assurance Process Improvement meetings and the weekly Care Plan Meetings. Prepared for announced and unannounced audits from Joint Commission for a quick and easy way to demonstrate compliance to Joint Commission auditors. Ensured compliance on all “CMS” mandated reporting. Ordered dialysis medical supplies for patients through Lawson, tracked and maintained inventory.

ACCOMPLISHMENTS:

Hull Associates North, LP: Bonus every year 2020-Present at Hull Associates, LP for meeting and exceeding performance goals.

Full Creative: Maintained s 98% ready status with 90% quality assurance rate 2020 Ski Hi Enterprise: Bonus 2018 for meeting and exceeding performance goals. Burnett Staffing: STAR Performance 2017 & 2019

Children’s Health Hospital: Multiple Bonuses for Meeting Expectations 2002—2016, Improvement & Leadership 2002, Maintained a 90% or greater reporting rate for compliance goals 2009. Bilingual Assistant Program Certificate 2007, Outstanding Dedication award 2008, Outstanding Contributions to Nephrology 2011, Dazzling Service, Teamwork, Accountability & Respect Award 2012,

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