Customer Service & Service Desk Specialist

Wayne Burns

** ***** **

Covington, Ga *****

*****.******@*****.***

318-***-**** Mobile

Objective Seeking a career as a Customer Service Representative, for a successful and growing company that will take advantage of my skills as well as offer me professional growth within the company. Experience 2023-2026 Inbound Customer Service TTEC/USAA Remote Insurance Agent

• Handling and Managing Inbound Calls

• Issuing Auto Policies, Rental Policies and Valuable Personal Property Policies

• Assessing Clients Needs

• Assisting With Inbound Policy Payments

• Documentation and Admin

2022-2023 Temporary Contractor PERATON Remote

Corporate Service Desk Specialist

• Resolving issues with Office 365 conversions

• Reset and creating passwords

• Opening request for hardware, software and installing approved software

• Troubleshooting VPN login failure issues

• Notating troubleshooting details in the ServiceNow ticketing system 2015-2022 PRECISE HEALTHCARE SERVICES Remote

Compliance Manager

• Creating and reviewing regulatory compliance documentation

• Coordinating the creation, reviewing and implementation of policies and procedures resulting from new laws and regulations

• Filing regulatory reports and other documentation 2007-2012 CENTURYLINK Monroe, La

Internet Help Desk Client Support

• Answering general and detailed questions about products and services

• Troubleshoot equipment and installing software

• Creating and activating new accounts and services 1997-2007 JP MORGAN CHASE Monroe, La

Senior Customer Service Representative

While providing excellent customer service my job initialed

• To take incoming calls each day est. 50-60

• Processing payments and payoffs

• Finding the best solutions to correct situations for the customers.

• Soliciting other services offered by the company to qualified customers. Education 1989-1991 ULM Monroe, La

Radio, TV and Film Productions/Mass Communications 1995-1996 Louisiana Technical College Bastrop, La

Certification certificate for the completion of Computer Information Systems Skills Strong verbal, written, communication and leadership skills. Advanced level of technical agility.

Able to multitask across multiple software applications at a fast pace. References TTEC (Team Leader) Nicki Condarco 417-***-**** PERATON (Contact Manager) Trevor Newell 703-***-**** PRECISE HEALTHCARE SERVICES (Supervisor) Darius Phillips 800-***-****

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