Data Analytics Transitioning Operations Professional

Daniel Fedor

********@*****.*** · 440-***-**** · Cleveland, Ohio

PROFESSIONAL SUMMARY

Operations professional transitioning into data analytics with 15+ years of cross-industry experience managing complex information systems, identifying trends, and translating data into operational decisions. Currently completing the Google Data Analytics Professional Certificate with hands-on training in SQL, Tableau, Excel, and Python. Proven ability to design systems, document processes, and drive measurable improvements in high-volume, detail-intensive environments. CORE SKILLS

Technical: SQL (in progress), Tableau (in progress), Python (in progress), Microsoft Excel (pivot tables, data cleaning, trend analysis), Google Sheets, case management systems Analytical: Data organization, trend identification, process gap analysis, operational reporting, KPI tracking, performance data modeling

Domain Knowledge: Legal operations, insurance sales analytics, inventory & demand forecasting, corporate training systems design, client lifecycle management PROFESSIONAL EXPERIENCE

Office Manager & Paralegal · The Ivan Law Firm July 2020 – October 2025 Columbus, OH

• Managed intake and organization of 100+ client case files monthly with zero compliance violations across a 5-year tenure

• Redesigned office intake procedures to eliminate a key bottleneck in attorney workflow handoff, streamlining the path from client intake to active case management

• Built attorney workflow tracking system that reduced case status errors and improved on-time response to court deadlines across a high-volume active caseload

• Analyzed case data and client information patterns to surface process improvements, directly informing intake protocol changes adopted firm-wide

• Drafted, formatted, and proofread a high volume of legal documents annually to court-submission standards, maintaining a consistent record of accuracy and compliance Sales Specialist · American Family Insurance March 2018 – March 2020 Columbus, OH

• Built a performance-data sales model that segmented the client base by opportunity level, enabling more targeted outreach and improving pipeline efficiency

• Analyzed customer inquiry patterns to identify recurring service gaps; surfaced findings to management, resulting in updates to service protocols and team training

• Managed 50+ customer interactions weekly, documenting resolutions and tracking issue trends to support continuous improvement in service delivery

• Coordinated workload distribution across departments using volume and priority data to ensure timely case resolution and consistent customer outcomes

Bartender & Corporate Trainer · Fox and Hound March 2016 – March 2018 Cleveland, OH

• Served as Certified Corporate Trainer, onboarding and training new employees across multiple locations on operational standards, procedures, and performance expectations

• Developed structured training materials that standardized onboarding across locations and accelerated new-hire time-to-competency

• Designed signature drink menu using customer preference data and sales pattern analysis; new offerings drove measurable lift in bar revenue

Bar & Floor Manager · Broney's Alumni Grill April 2010 – March 2016 Athens, OH

• Promoted to Bar Manager after implementing computer system upgrades and operational process improvements that increased service throughput during peak hours

• Prepared weekly inventory and ordering reports tracking demand trends across product categories; purchasing alignment reduced recurring overstock and supply waste

• Managed staff scheduling and performance tracking using output data to maintain consistent service quality benchmarks across a full bar and floor team

• Conducted employee training sessions and performance reviews on a regular cadence, contributing to stable staffing and sustained service standards over a 6-year tenure EDUCATION

Bachelor of Science — Psychology & Sociology · Ohio University May 2012 Athens, OH · Coursework in research methods, behavioral data analysis, and statistical reasoning CERTIFICATIONS & TRAINING

Google Data Analytics Professional Certificate — Coursera (in progress) Active coursework in: SQL querying, data cleaning, Tableau dashboards, R and Python for data analysis, case study projects

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