Telecom Customer Service Executive & CEO

Clarence Logan

Telecom CEO

Cockeysville, MD ****0 +1-443-***-**** *****************@*****.***

Work Experience

Business Owner/CEO

NovaComm Baltimore, MD

January 2023 to Present

• I am the owner of a company that subcontracts for various companies

• My company distributes Lifeline phones and services to qualified individuals, internet, Community Solar, etc.

• My company was the top company in Baltimore for the industry in 2024

• I train agents to become managers and managers to become owners

• I track inventory, track sales, distribute inventory to agents, continuously train agents on nuances, and create marketing for the team

Field Underwriter

Lincoln Heritage Life Insurance Company York, PA April 2021 to May 2023

• Sell life insurance and funeral planning services

• Collect premium payments from customers

• Promote the product to potential new customers

Installer

Leaf Filter Mechanicsburg, PA

September 2022 to December 2022

• Install gutter protection

• Clean gutters

• Collect payments

• Customer service

• Service calls

Barber

Tye’s Organic Designs Baltimore, MD

October 2019 to December 2022

• Hair cutting

• Shop maintenance

• Advertising

• Social media marketing

Robotics Technician

Xylem- Pure Technologies Columbia, MD

September 2021 to August 2022

• Conduct robotic inspections of pipeline systems using proprietary software

• Make repairs on robotic equipment

• Set up work sites for inspection

• Support projects for various technologies

• Conduct manned pipeline inspections

• Track inventory of robotics kits

• Conduct electromagnetic inspections

• Hand tools

• Make electrical and fiber optic repairs on cabling for the robot

•

Customer Service Representative

Tele Tech Dover, PA

January 2020 to July 2021

• Answer incoming calls (from home) to give clients information about a recent data breach

• Advise customers of ways to protect their credit report

• Confirm scheduling for the COVID-19 vaccine

• Provide excellent customer service to clients

Area Manager/ Independent Contractor

Center Street Marketing Baltimore, MD

November 2020 to February 2021

• Distribute free phones to qualified customers

• Verify eligibility of customers using a mobile application

• Recruit workers to distribute phones

Owner/ General Manager

Summer Breeze International Cuisine York, PA

November 2018 to January 2020

• Create international food dishes for the menu

• Cash handling and controls

• Market and advertise to increase sales

• Maintain facility and equipment

• Hire and fire employees

• Inventory control

Site Survey Technician (contractor)

Essintial Enterprise Solutions Mechanicsburg, PA November 2018 to December 2019

• Travel to assigned properties to inspect for property damage

• Inspect property for hail or wind damage

• Take pictures of damages

• Complete inspection with a claims adjuster virtually through an app

• Submit information and pictures to the vendor

Barber

Reflection Eternal Barbershop Baltimore, MD

April 2008 to December 2018

Reflection Eternal Barbershop

• Perform barbering duties

• Prospect for new clientele using creative marketing techniques

• Give consultation to clients that have hair or skin problems

• Help to maintain overall appearance of the barbershop Volunteer Experience and Other Skills

• Volunteer teacher's aid at Frankford Intermediate School in 1998

• Ran an after school homework group at my barbershop from 2004- 2007

• Youth football and basketball coach

CCTV Pipeline Inspector

TFE Resources

September 2014 to March 2018

• Oversee CCTV crew

• training

• Cleaned sewer line for CCTV surveying using a Jetter/Rodder system

• Televised sewer lines using CCTV sewer cameras and software

• Performed regular maintenance of equipment

• Field repairs

• Regularly interacted with project managers and inspectors on a daily basis to monitor the progression of projects

*Flagging

Education

management (Certificate)

Avara's International Academy of Hair Design and Technology Baltimore, MD January 1996 to October 1996

General (GED)

Harbor City Learning Center Baltimore, MD

September 1994 to March 1995

Engineering

Baltimore Polytechnic Institute Baltimore, MD

September 1990 to June 1993

Upper secondary education

Skills

Software Troubleshooting Managing physical security teams Property characteristics Team development Client inquiry handling Team supervision Alarm systems Customer relationship building Veterans Affairs (VA) loans Vehicle inspections Solution selling approach Conventional mortgage loans Sales coaching Company vehicle operation Underground utilities Customer Care Mobile devices Inside sales Sales management Safety management experience within construction industry Onboarding process management Microsoft Teams Decision making Outdoor work Microsoft Outlook Typing B2B sales Meeting or exceeding sales goals Door- to-door Entrepreneurship Profit & loss Individual consumer customer service Staff scheduling Managing clients in a customer support role Activity sales targets Serving clients Client interaction via phone calls Federal Housing Administration (FHA) loans Store management Retail management Sales presentations Customer complaint resolution Construction site experience Objection handling (sales technique) Schedule management Working with individuals affected by natural disasters Technical Proficiency Customer engagement Grammar Experience Computer Repair Federal construction safety regulations Sales team management Food Service Management Mentoring Hazard identification and correction Insurance Sales Operational management Sales CSR Organizational skills Identifying new business opportunities Management experience within retail industry Sales leadership Closing sales Customer communication Cost-benefit analysis (CBA) Writing skills Equipment maintenance Wireless sales Computer management Training Teamwork Customer Service Recruiting Internal investigations Underwriting Team management Two-way radios Sales transaction processing Security System Experience Retail sales Loan Officer Experience Email customer support Barbering Phone communication Field data collection Product demos Microsoft PowerPoint Automotive diagnostics E-learning

(training delivery method) Prospecting Zoom Field sales Sports Coaching Stakeholder engagement CRM software Data-driven decision making Social media platforms Microsoft Office proficiency Pest control chemical handling Driving Microsoft Access Client rapport building Call Center Credit report analysis Managing customer accounts Managing retail teams Corporate sales environment Hair Styling Virtual tour software Achieving sales targets Cash register operations Attention to detail Conducting sales calls Consultative selling Performing regular vehicle safety checks Staff development Inspection reporting and documentation Interpersonal skills Service writing B2B business model Customer Support Cryptocurrency Retail store experience Computer operation Employee relationship building Appointment scheduling Solar sales Assembly Client invoicing Deal closing Delegation Closing sales leads Active listening Greeting customers City street navigation Microsoft Excel Financial plan development Computer literacy Debt relief & consolidation Desktop administration Achieving large sales Customer retention Snow removal Microsoft Word High-end sales Active Directory Data reporting Sales management systems proficiency Truck delivery (delivery method) Staff supervision CCTV Budgeting Customer relationship management Presentations for conferences or internal meetings Sales pipeline management Customer inquiry handling Outbound calling In-home experience Sales negotiation In-person customer service Retail industry sales team management Customer interaction during outreach Sales follow-up Safe work practices Team motivation (leadership skill) Certifications and Licenses

Driver's License

Non-CDL Class C

Insurance producer license- life and annuities- Pennsylvania May 2021 to May 2023

I am licensed to solicit life insurance and annuity products in the state of Pennsylvania. ServSafe Food Protection Manager

May 2018 to May 2023

Food Service Manager

Flagger

November 2017 to November 2021

ATSSA Flagger certification- Maryland

Barber

May 2018 to May 2020

State of Maryland

CPR/AED

January 2018 to January 2020

First Aid

MACP

April 2016 to April 2019

Manhole Assessment Certification Program

PACP

April 2016 to April 2019

Pipeline Assessment Certification Program

LACP

April 2016 to April 2019

Lateral Assessment Certification Program

Confined Space Entry

January 2018 to January 2019

Safe entry into confined spaces

Food Handler Certification

Additional Information

• mechanical skills

• computer troubleshooting skills

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