Remote Virtual Assistant Operations & Administration

Andrew Halverson

Maize, KS 316-***-**** *********.******@*****.***

SUMMARY

Highly organized operations and administrative professional with more than 10 years of leadership experience supporting high-volume business operations. Proven ability to coordinate schedules, manage documentation, oversee daily workflows, train employees, and deliver exceptional customer service while maintaining accuracy under pressure. Recognized for strong communication, attention to detail, and the ability to work independently, prioritize competing responsibilities, and solve problems efficiently. Eager to bring a proactive, customer-focused approach to a Remote Virtual Assistant role.

EXPERIENCE

Senior Service Manager September 2022 – December 2025 Saltgrass Steakhouse Wichita, KS

• Coordinated daily operations while managing staff schedules and maintaining seamless workflow across departments.

• Conducted performance evaluations, maintained employee documentation, and provided ongoing coaching and training.

• Resolved customer concerns professionally while ensuring exceptional service standards.

• Supported business operations exceeding $4 million annually through effective leadership and operational oversight.

General Manager May 2022 – September 2022

Fatburger & Buffalo Express Wichita, KS

• Directed the successful opening of a new restaurant location, overseeing hiring, onboarding, scheduling, and operational setup.

• Managed employee records, payroll support, inventory ordering, cash reconciliation, and vendor coordination.

• Developed and trained management staff while ensuring compliance with company policies and operating procedures.

Restaurant Supervisor / Bar Manager January 2018 – May 2022 Green Mill Restaurant & Bar Wichita, KS

• Managed daily operations, inventory records, and staff coordination in a fast-paced environment.

• Communicated with vendors, employees, and customers to ensure efficient operations and exceptional service.

• Assisted with documentation, inventory control, banquet coordination, and operational reporting. Lead Bartender / Corporate Trainer / Manager May 2011 – June 2017 Firebirds Wood Fired Grill Wichita, KS

• Designed and implemented onboarding and training programs for new employees.

• Coordinated training schedules, maintained training documentation, and supported employee development initiatives.

• Improved operational consistency by streamlining training processes and reinforcing company standards. TECHNICAL SKILLS

Administrative Support

Calendar & Schedule Management

Customer Service

Data Entry

Documentation & Recordkeeping

Email & Phone Communication

Microsoft Office

Google Workspace

Team Coordination

Training & Onboarding

Time Management

Organization

Inventory & Vendor Coordination

Cash Reconciliation

Problem Solving

Confidentiality

Microsoft Word

Microsoft Excel

Microsoft Outlook

Google Docs

Google Sheets

Gmail

Zoom

Microsoft Teams

Remote Communication

File Management

Document Preparation

ADDITIONAL EXPERIENCE

Server & Bartender – Logan's Roadhouse, Wichita, KS (2017–2018) Quality Inspector – Aerostructures – SQA Services, Wichita, KS (2026)*

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