Guest Experience & Team Leadership Manager
Resume:
LARRY
RODRIQUEZ
****************@*****.***
Midland, Texas 79705
Customer-focused hospitality leader with experience leading teams, managing daily operations, resolving guest concerns, and delivering exceptional service in fast-paced environments. Proven ability to coach employees, improve operational efficiency, and create memorable guest experiences. Skilled in team leadership, customer relationship management, conflict resolution, sales, and cross- functional collaboration. Passionate about delivering luxury-level service and building high-performing teams.
PROFESSIONAL SUMMARY
SKILLS
• Guest Experience Manager
• Luxury Hospitality
Team Management (10–15
employees)
•
• Travel Planning
• Vendor & Host Collaboration
• Operational Leadership
• Performance Coaching
• Customer Success
• Cross-functional Collaboration
• Guest Satisfaction Metrics
Successfully trained new
employees while improving
team performance.
•
Recognized for handling
challenging customer situations
professionally.
•
Maintained high service
standards during high-volume
operations.
•
Built a reputation for
leadership, accountability, and
customer satisfaction.
•
Robert E. Lee High School
Midland, TX • 05/2007
Robert E. Lee High School Diploma
EDUCATION
Springhill Suites By Marriott - Bartender Shift Manager Midland, TX • 04/2021 - Current
Enviroklean - Warehouse Associate Team Lead
Midland, TX • 03/2021 - Current
WORK HISTORY
Lead daily operations while maintaining exceptional guest satisfaction.
•
• Coach and mentor team members to deliver outstanding hospitality.
• Resolve guest concerns quickly while maintaining professionalism.
• Support hiring, onboarding, and training of new employees.
• Analyze sales trends to improve revenue opportunities. Coordinate shift operations and ensure service standards are consistently met.
•
Build positive relationships with guests that encourage repeat business.
•
• Maintain inventory, financial controls, and operational compliance. Train and mentor new employees on safety and operational procedures.
•
• Coordinate workflow to improve productivity and efficiency.
• Collaborate with multiple departments to meet operational goals. Maintain organized inventory while consistently meeting performance expectations.
•
• Recognized for reliability, teamwork, and strong communication. English:
Native or Bilingual
I am fluent in this language.
Spanish:
Professional Working
I understand more than I can
speak, but I'm always professional
and respectful.
LANGUAGES
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