Operations & Utility Manager, Field Technician
Resume:
******.*****@*****.***
Humacao, Puerto Rico
KELCIE BROWN
SKILLS & ABILITIES Proficient Results driven manager with over 25 years of work experience, specializing in optimizing resource management and enhancing operational efficiency. Adept at leading teams through critical problem-solving initiatives while maintaining a strong customer focus. Proven efficiency with the ability to quickly learn and navigate any computer software program or office filing system. Fluent in English, leveraging exceptional communication skills to foster collaboration and drive project success
• Microsoft Office
• Data Entry
• Customer Service
• Scheduling / Calendar Management
• Inventory Control
• Fluent in English
ACCOMPLISHMENTS
• Problem Solving and Critical Thinking - The ability to make decisions and resolve conflict under pressure, capable of team strategizing, analytical thinking to improve processes.
• Attention to Details - The ability to detect issues from various tasks, review every aspect of production, and provide a keen eye for details.
• Communication - Ability to use different channels of communication fluently and write/read technical documents.
• Customer Focus - Ability to coordinate and implement service delivery standards.
• Initiative/ Risk Taking – Take risks impacting individual, team and or multiple unit performance.
• Teamwork and Collaboration – Ability to form relationships and impacts of team dynamics.
• Managing Work – Ability to lead routine goals and participates in strategic planning activities
PROFESSIONAL
EXPERIENCE
FIELD TECHNICIAN, G TECH PR. LLC- LAS PIEDRAS, PR
July 2025- Present
• Install low voltage cabling and telecommunication services
• Install CCTV systems, security camera, POS systems
• Maintain and trouble electronic device
Page 2 Kelcie Brown
• Provide direct communication with remote technicians and account administrators UTILITY & FUEL MANAGER, KEOLIS TRANSIT AMERICA- LEESBURG, VA April 2021- April 2025
• Serve as a direct assistant to Maintenance Management, supporting all aspects of utility production and office management.
• Trusted to analyze and interpret data, and oversee all maintenance of shipments, deliveries, and material orders.
• Control of inventory, ordering cleaning supplies, and making recommendations on cleaning products
• Problem solving for the utility and maintenance department to maintain timely completion of assignments and meet strict deadlines.
• Ensure that all vehicles have fueled daily and ensure that all vehicles have daily fluid checks.
• Oversee the cleaning of the fleet with quality control inspections.
• Issue and monitor fuel access for county and company vehicles.
• Administer training, coaching, counseling, and engaging with maintenance staff daily to achieve camaraderie, and proficiency.
• Approve, correct, and report timecards, vacation, holiday pay and absentee entries in our payroll database.
• Issue and track attendance points and corrective actions.
• Coordinate maintenance shifts and vacation bids.
• Oversee cleaning and major detailing per client and Company specifications.
• Implement and oversee stormwater pollution and prevention plan (SWPPP)
• Implement and oversee Spill prevention control & countermeasures plan (SPCC).
• Conduct maintenance team safety meetings on OSHA topics and procedures.
• Maintain an orderly workshop and service lane.
• Other duties relating to efficient operation at the facility. Early work history and references provided upon request EDUCATION MANHATTAN LEARNING SCHOOL NEW YORK CITY—DIPLOMA
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