Restaurant Operations & Team Leadership Manager
Resume:
Jessica Italiano
Phone: 219-***-****
Email: ***************@*****.***
Location: Hobart, IN
Professional Summary
Results-driven management professional with a Bachelor's degree in Management and proven leadership experience in the restaurant industry. Skilled in team leadership, customer service, staff training, inventory management, and daily operations. Strong communicator with the ability to motivate teams, improve efficiency, and deliver exceptional guest experiences in fast-paced environments.
Education
Bachelor of Science in Management
Pensacola Christian College
2022
Professional Experience
Restaurant Shift Leader
Chick-fil-A crown point, In
June 2023 – Present
●Supervise daily restaurant operations and lead a team of 5-15 employees.
●Train, coach, and mentor new team members to maintain company standards.
● Manage labor costs.
●Resolve customer concerns professionally, ensuring high customer satisfaction.
●Monitor inventory levels, place supply orders, and minimize waste.
●Maintain compliance with food safety, sanitation, and health regulations.
●Support management in achieving sales goals and improving operational efficiency.
Restaurant Team trainer
Chick-fil-A crown point, In
June 2019 – June 2023
●Led Boh-of-house operations during busy shifts.
●Delegated tasks and ensured efficient workflow.
●Assisted with opening and closing procedures, cash handling, and deposits.
●Maintained excellent customer service while resolving guest issues.
●Collaborated with management to improve employee performance and productivity.
Skills
●Team Leadership
●Operations Management
●Customer Service
●Staff Training & Development
●Scheduling
●Conflict Resolution
●Inventory Management
●Cash Handling
●Food Safety Compliance
●Time Management
●Microsoft Office
●Problem Solving
References
Available upon request.
Contact this candidate