Customer Service & Sales Representative
Resume:
SEMIRA RIVAS
Belize City, Belize
**********@*****.***
Phone: +501-***-****
PROFESSIONAL SUMMARY
Energetic and dependable professional with 5 years of customer service and call center experience in fast paced environments. Skilled in handling phone, email, and chat support while delivering excellent customer experiences. Tech savvy with experience creating engaging social media content and building a handmade crochet brand from the ground up. A quick learner who enjoys working with people, taking on new challenges, and contributing to team success.
PROFESSIONAL EXPERIENCE
Customer HD — Management Customer service representative
(January 2026- June 2026)
Managed a high volume of inbound calls from homeowners, resolving complex inquiries related to HOA policies, violations, maintenance requests, assessments, and community services.
Served as the primary point of contact for homeowners, delivering accurate information while de-escalating challenging situations with professionalism and empathy.
Handled phone and email correspondence simultaneously, ensuring timely follow-up and clear communication across multiple channels.
Navigated multiple software systems to research homeowner accounts, document interactions, process requests, and coordinate resolutions with internal departments and property managers.
Demonstrated exceptional multitasking, time management, and problem-solving skills while balancing competing priorities in a fast paced, high volume environment.
Maintained detailed records of customer interactions and consistently met quality, productivity, and service expectations.
Global BPO — Sales & Customer Service Representative
January 2025 – December 2025
Assisted customers through phone, live chat, and email.
Resolved customer concerns efficiently while maintaining high satisfaction.
Managed multiple conversations simultaneously in a fast paced environment.
Worked on insurance and retail related customer service campaigns.
Maintained professionalism while meeting quality and productivity goals.
Protel BPO — Customer Service Representative
October 2024 – December 2024
Processed customer orders accurately while maintaining efficiency in a fast paced environment.
Responded to customer inquiries through multiple communication channels, providing timely, professional, and solution focused support.
Resolved customer concerns by identifying needs and offering appropriate solutions to ensure a positive customer experience.
Maintained a high level of professionalism, empathy, and attention to detail during every customer interaction.
Worked collaboratively with team members to meet performance and customer satisfaction goals.
Posh Hair Studio — Retail Associate (Part-time)
July 2024 – September 2024
Delivered exceptional customer service by assisting customers with product selection and answering questions with confidence and professionalism.
Demonstrated strong product knowledge to recommend suitable products and enhance the customer shopping experience.
Accurately processed cash, card, and other payment transactions while maintaining attention to detail.
Restocked merchandise and organized displays to ensure the sales floor remained clean, well stocked, and visually appealing.
Assisted with inventory management and maintained an organized workspace to support daily store operations.
Acquiro Media — Sales Agent (Medicare/Medicaid) April 2024 – June 2024
Consulted with customers to identify their needs and recommend insurance policies that aligned with their coverage requirements and budget.
Educated clients on policy features, benefits, eligibility requirements, and coverage options, enabling informed purchasing decisions.
Built strong customer relationships through clear communication, professionalism, and exceptional service.
Consistently met and exceeded sales, retention, and performance targets while maintaining high customer satisfaction.
Followed up with prospective and existing clients to address questions, resolve concerns, and support policy retention.
Acquity BPO — Sales Agent (Medicare/Medicaid) October 2023 – February 2024
Clearly explained Medicare and Medicaid programs, eligibility requirements, and coverage options to help customers make informed decisions.
Reviewed healthcare plans with customers, assessed their individual needs, and guided them in comparing available coverage options.
Delivered accurate, detail oriented solutions while ensuring compliance with company policies and procedures.
Responded to customer inquiries with professionalism, empathy, and a strong commitment to service excellence.
Maintained confidentiality of sensitive customer information while providing timely and effective support.
Cosmetic Corner — Store Attendant
October 2021 – March 2022
Delivered exceptional customer service by assisting customers in a friendly, professional, and efficient manner.
Recommended products based on customer needs and preferences while providing accurate product information and answering inquiries.
Maintained a clean, organized, and visually appealing sales floor to enhance the overall shopping experience.
Managed inventory by restocking merchandise, monitoring stock levels, and ensuring product availability.
Assisted with merchandising and store organization to support daily operations and meet company standards.
Worked collaboratively with team members to provide a positive customer experience and achieve store goals.
Globacom BPO — Sales Agent
March 2021 – May 2021
Conducted outbound calls to prospective students who expressed interest in furthering their education.
Assessed prospective students’ educational goals and provided guidance on available programs and enrollment options.
Built rapport with prospective students by addressing questions, overcoming objections, and delivering personalized support.
Maintained accurate records of customer interactions and follow up activities in the CRM system.
Consistently met or exceeded daily sales, enrollment, and performance targets while maintaining a high standard of customer service.
EDUCATION
Associate Degree in Business (In Progress)
Wesley Junior College
High School Diploma in Science (2017–2020) Nazarene High School, Belize City
SKILLS
Customer Service
Phone, Chat & Email Support
Content Creation & Social Media
Communication Skills
Team Collaboration
Problem Solving
Time Management
Multitasking
Microsoft Office
Google Workspace
Computer Literacy
Fast Learner
Adaptability
Attention to Detail
REFERENCES
Jistish — Manager/Supervisor, Cosmetic Corner Ancella Menzies — Supervisor, Globalcom BPO
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