Remote Customer Service & Data Entry

Ronna Yazzie

Phoenix, AZ • 928-***-**** • *****.**********@*****.***

Professional Summary

Detail-oriented customer service and data entry professional with over 7 years of experience handling confidential information, maintaining accurate records, and providing exceptional customer service. Skilled in data processing, document management, Microsoft Office, and working efficiently in fast-paced environments.

Skills

- Data Entry

- Customer Service

- Microsoft Office

- Records Management

- Data Processing

- Document Scanning & Indexing

- Quality Control

- Attention to Detail

- Typing

- Confidential Information Handling

- Written & Verbal Communication

- Time Management

Professional Experience

Customer Service Representative II – Crash Records Unit

Arizona Department of Transportation (ADOT) Phoenix, AZ

July 2025 – July 2026

- Entered traffic crash reports into the state's CRIS database.

- Reviewed reports for accuracy and corrected data errors.

- Scanned, indexed, and maintained electronic records.

- Verified missing or questionable information.

- Ensured compliance with state reporting standards.

- Provided courteous customer service while handling sensitive records.

Patient Access Specialist II

Sacred Peaks Health Care Center Flagstaff, AZ

April 2022 – September 2024

- Assisted patients with registration and insurance verification.

- Entered patient information accurately into computer systems.

- Delivered excellent customer service in person and by phone.

- Maintained confidential patient records.

Intake Specialist

Coconino County Public Defender's Office Flagstaff, AZ

January 2022 – April 2023

- Processed legal documents and case files.

- Uploaded reports and evidence into electronic systems.

- Scanned, organized, and maintained confidential records.

- Assisted staff with document management and filing.

Case Aide

Arizona Department of Child Safety Flagstaff, AZ

April 2017 – January 2021

- Maintained case documentation and electronic records.

- Performed data entry and filing duties.

- Assisted clients and provided customer service.

- Prepared court documents and case files.

Education

Associate of Applied Science in Criminal Justice

Anthem College – Phoenix, AZ

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