Customer Service & Admissions Associate

Nawal Ahmed

*************@*****.*** 612-***-**** Burnsville, MN 55306

Work Experience

Print & Customer Service Associate

FedEx Office

Help customers with printing, copying, scanning, and document services.

Edit and format documents, resumes, flyers, and other print materials.

Operate printers, copiers, and other office equipment while maintaining quality.

Provide excellent customer service and recommend printing solutions.

Handle multiple customer orders while meeting deadlines with accuracy.

Cashier & Customer Service Associate

Target Store #1833 Savage, MN

October 2024 – Present

●Process 150+ customer transactions daily with a 99.8% accuracy rate across multiple payment methods

●Maintain a scan rate above store averages while ensuring proper item handling

●Achieve a 95% first-contact resolution rate by resolving customer concerns professionally

●Identify pricing discrepancies and report stock issues to support inventory management

●Train 5 new cashier associates on POS systems, customer service, and store procedures

●Supervise self-checkout lanes during peak hours, monitoring up to 6 stations

●Assist loss prevention by verifying high-value items and following secure checkout procedures

Admissions & Ticket Sales Associate

Valleyfair Amusement Park Shakopee, MN

Seasonal: Summer 2022 – Summer 2024

●Sold 300–500 tickets daily during peak season with fast and accurate service

●Operated digital ticketing and admission systems while verifying passes and wristbands

●Promoted ticket packages, upgrades, and season passes, increasing upsell conversions

●Provided clear communication about park policies, events, and promotions

●Managed long lines efficiently by guiding guests and answering questions promptly

Certifications

●CPR Certified — American Red Cross

●PCA (Personal Care Assistant) Training — Minnesota State Standards

●Child care basics training

●Families experiencing Homelessness

●Immunization in child care

●Abusive Head Trauma

Key Skills

Technical: POS systems, ticketing software, self-checkout supervision, barcode scanning, mobile payment processing

Customer Service: Upselling, active listening, conflict resolution, product and benefits explanation, multilingual (English/Somali)

Professional: Cash handling, time management, teamwork, reliability, attention to detail

Education

High School Diploma

Burnsville High School Burnsville, MN

Graduated June 2025

Achievements

●Employee of the Month: April 202 & December 2025

●Perfect Attendance: 2025

●Honor Graduate, Burnsville High School

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