Executive Assistant and Office Operations Support

Cassie Strawser

Executive Assistant Administrative Operations HR Support Customer Service

Circleville, OH 740-***-**** ****************@*****.*** Professional Summary

Administrative and customer service professional with 15+ years of experience supporting executives, managing office operations, HR administration, onboarding, compliance, customer relations, scheduling, records management, and business operations. Recognized for organization, communication, multitasking, and delivering exceptional service in fast-paced environments.

Professional Experience

RAM Transportation Operations Manager / Executive Support Lead 2025–Present

• Provide executive administrative support including calendar management, scheduling, reporting, and confidential correspondence.

• Coordinate onboarding, personnel files, compliance, driver credentialing, audits, and HR documentation.

• Serve as primary contact for employees, vendors, and clients while resolving issues professionally.

• Manage fleet records, inspections, operational reporting, and process improvements.

• Maintain accurate records and deliver exceptional internal and external customer service. Black Diamond Distillery Bartender / Part-Time Manager Mar 2025–Present

• Deliver exceptional guest service in a high-volume environment.

• Supervise shifts, assist with scheduling, opening/closing, and staff support.

• Process POS transactions, cash reconciliation, and inventory counts.

• Resolve customer concerns and build repeat business through outstanding hospitality.

• Support administrative reporting, ordering, and compliance. Utility Truck Equipment Office Manager 2022–2023

• Managed daily office operations, scheduling, phones, email, and document management.

• Maintained confidential employee and business records.

• Assisted customers, vendors, and leadership with timely communication.

• Coordinated onboarding paperwork and administrative processes.

• Improved workflow efficiency through organization and process improvements. Forjak Industrial Personal Assistant to CEO 2021–2022

• Managed executive calendars, travel, meetings, contracts, and confidential files.

• Prepared reports, presentations, correspondence, and business documents.

• Acted as liaison with customers, vendors, and internal departments.

• Coordinated multiple priorities while maintaining professionalism and discretion. Roosters Assistant General Manager 2007–2021

• Managed daily operations and supervised 90+ employees.

• Led hiring, onboarding, scheduling, coaching, and employee relations.

• Resolved customer complaints while maintaining exceptional guest satisfaction.

• Oversaw inventory, cash handling, payroll support, vendor relationships, and compliance.

• Prepared reports, maintained records, and improved operational efficiency.

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