Physician Executive and MHA Healthcare Leader

FELIX EUGENE SHEPARD, MD, MHA

Wise, VA 276-***-**** *****.*******@***.*** linkedin.com/in/felix-shepard Summary

Physician executive and healthcare leader with 20+ years of experience spanning urology, healthcare administration, clinical operations, and practice leadership. Proven record directing clinical and administrative operations, aligning clinical excellence with operational efficiency, and improving patient outcomes and practice performance. Managed care for 15K+ patients and performed 3K+ advanced endourological procedures, while leading multidisciplinary teams and overseeing scheduling, billing, compliance, patient relations, and workflow optimization. Scaled a high-volume urology practice to $5M+ in annual revenue, achieving 40% patient-base growth, 25% referral growth, and 95% patient retention. Brings an MHA from The George Washington University with expertise in regulatory compliance, data-driven decision-making, organizational development, and healthcare operations.. Skills

Strategic Planning

Clinical Leadership

Clinical Operations

Medical Leadership

Practice Management

Workflow Optimization

Healthcare Administration

Organizational Development

Team Leadership

Patient Experience

Care Coordination

Staff Development

Quality Improvement

Regulatory Compliance

Operational Efficiency

Performance Improvement

Data Analytics

Practice Growth

Revenue Growth

Patient Outcomes

Clinical Excellence

PhysicianEngageent

Healthcare perations

Clinical Governance

Professional Experience

Urologist/Manager/Owner/President 01/2005 – 07/2015 Felix E. Shepard, Jr., M.D., P.C., Norton, VA

Directed clinical and administrative operations for a high-volume urology practice, overseeing patient care delivery, scheduling, billing, compliance, and multidisciplinary staff supporting a 15K+ patient population.

Scaled practice operations to $5M+ in annual revenue while driving 40% patient-base growth through disciplined clinical operations, patient outreach, service quality, and practice management.

Performed 3K+ advanced endourological procedures with a 98% success rate in stone fragmentation and BPH treatments, maintaining a strong focus on clinical quality and patient outcomes.

Increased new patient referrals by 25% through targeted strategic marketing, community engagement, and data-driven patient outreach initiatives that strengthened practice visibility and service demand.

Sustained a 95% patient retention rate by strengthening provider-patient relationships, continuity of care, personalized service, and consistent follow-up across a 15K+ patient panel. Staff Urologist 08/2001 – 01/2005

Russell County Medical Center, Lebanon, VA

Managed care for 2.5K+ patients with complex urological disorders, delivering evidence-based, patient- centered treatment plans that achieved a 90% recovery rate.

Reduced insurance denial rates by 30% through proactive oversight of pre-authorization, insurance coordination, and patient access processes, reducing administrative barriers to care.

Improved patient flow efficiency by 25% and reduced appointment wait times by 20% through streamlined scheduling, standardized workflow protocols, and stronger coordination across clinical and support teams.

Developed and standardized patient interaction and clinical workflow protocols that strengthened operational efficiency, service quality, and continuity of care across multidisciplinary teams.

Increased patient satisfaction scores by 15% through targeted service improvements, proactive communication, patient-centered care, and consistent focus on the overall patient experience. Staff Urologist 07/2000 – 07/2001

Urology Associates of Galax, Galax, VA

Maintained 99.9% accuracy in patient record management while ensuring compliance with local, state, and federal healthcare regulations and established clinical documentation standards.

Performed 500+ diagnostic evaluations with 95% accuracy in identifying urogenital diseases, supporting timely clinical intervention and evidence-based treatment decisions.

Improved scheduling efficiency by 20% and reduced patient no-show rates by 15% through refined administrative processes, proactive patient communication, and stronger clinical and front-office coordination.

Contributed to 10% departmental cost savings through cost-control and resource utilization initiatives while maintaining high standards of patient care and service quality.

Increased treatment success rates by 10% through adoption of advanced surgical techniques, evidence- based clinical practices, and continuous professional development focused on improving patient outcomes.

Urologist, Coast Urology, Gulfport, MS 07/1998 – 07/2000 Teaching Experience

Clinical Professor, Edward Via School of Medicine, Blacksburg, VA Clinical Professor, Lincoln Memorial University School of Medicine, Harrogate, TN Clinical Professor, University of Pikeville School of Medicine, Pikeville, KY Licensure

New York- License #344788

Virginia- License #010*******

Education

Internship/Residency, General Surgery Residency, Urology Medical College of Virginia Hospitals, Richmond, VA

Master of Healthcare Administration (M.H.A.)

The George Washington University, Washington, D.C.

Master of Arts in Global Studies (M.A.)

Liberty University School of Divinity, Lynchburg, VA

Doctor of Medicine (M.D.)

New York Medical College, Valhalla, NY

Bachelor of Science in Pharmacy (B.S. Pharmacy)

Medical College of Virginia School of Pharmacy, Richmond, VA

Bachelor of Science in Biology (B.S.)

#HRJ#30aa2d06-27e1-46e5-b45a-bd41e4af62ee# Virginia Tech, Blacksburg, VA

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