Remote Customer Service Representative

Pa

O'Linda Forbes

Professional Customer Service

Representative (Remote)

LF DD 331-***-****

SUMMARY (i ********@*****.***

Highly accomplished and customer-focused professional with over 10 @ United States

years of experience supporting fully remote customer service operations.

Proven ability to manage high-volume inquiries, maintain precise data entry, rescolex-customer

Issues across phone. email and live chat platforms. Adept at CRM documentation. confidentia-

lity compliance and independent time management in remote environments. Consistently delivers

exceptional service while improving customer satisfaction, accuracy, and operational efficiency.

EDUCATION WORK EXPERIENCE

College Studies Government Market Place United States

Lead Customer Service Agent / Remote 2023-Currert

SKILLS + Managed approximately 80% of customer orders and inquiries across.

phone, email and dighal channels in a remote setting.

+ Delivered high-quality customer susport by actively listining analyzing

issues, and providing affective resolutions

+ Maintained accurate customer records anc decumentation while

safecuarding sensitive information.

+ Resolved customer concerns during first contact whenever possible

to improve satisfaction and retention.

+ Domonstrated professionalism, rallabily, and accountability while

working independently in a remote environment.

+ Excellent written and verbal

communication

+ Remote customer sev

(phone, email, chat!

+ CRM systems: Salesforce,

Zendesk, SAP

+ High-vollime data entry &

documentation

+ Accuracy, attention to detait

‘& record keeping

+ Contidentality & HIPAA

compliance

+ Live Chat Support

+ Administrative & virtual

Equoto United States 2019-2022

Girect Support Professional

= Communicated with customers clearly and professionally te ensure,

understanding and resolution of service issues,

support

+ Time management & + Handled routine customer service Inquiries via telephone, chat, and digital

multitasking platforms.

+ Organized and detail = Entered and updated customer data with strang attention te detail and

ottented accuracy.

+ Resolved complaints efficiently while maintaining compliance with internal

policies, and HIPAA regulations.

+ Consistently met and excneded customer service performance goals

+ Phone etiquette

‘+ Typing speed: 80 WPM.

ACHIEVEMENTS INTERNATIONAL & COMMUNITY EXPRIENCE = -2024-Current

+ International Field Volunteer — Nigeria & Deminican Republic

+ Volunteer Procuct Promoter

+ Customer & Student Engagement (Cross-Cultural)

+ Provided volumeer customer service & product promotion across, Nigeria &

Dominican Republic. Engaged with diverse ponuiations coport studets,

families & community neworks, Delivering assaance and aboust sriding,

Bolt stronerecoort in diverse cultural setunes, erstorcefikserstvo%

+ Customer Service Certiicate

+ Certiies Mentor anc Trainer

Impact-Driven Professional st the Edewor Foundation Ongaaization,

specializing in tosching and curriculum delivery for student and adult eames.

Successfully maneged and executed international volunteer and comunity engagement Programs

Pacer lang dover evchenel ard practical ell dove loqeeecil floeagh aoe glen perience

Contact this candidate