Warehouse Operations & Behavior Technician

Aliyah Peña

Lawrence, MA 978-***-**** *********@*****.***

Professional Summary

Dependable and motivated professional with experience in warehouse operations, behavioral support, and customer service. Skilled in fast-paced environments requiring accuracy, teamwork, and strong communication. Demonstrated ability to improve workflow efficiency and maintain safety standards. Bilingual in English and Spanish.

Core Competencies

• Warehouse Operations & Distribution Support

• Inventory Management & Stock Replenishment

• Shipping, Sorting & Scanning Procedures

• Safety Compliance & Workplace Organization

• Customer Service & POS Systems

• Behavior Support & Classroom Assistance

• Team Collaboration & Onboarding Support

• Time Management & Multitasking

• Bilingual Communication (English/Spanish)

Professional Experience

ABI (Applied Behavior Institute) — Behavior Technician Lowell, MA Sep 2025

– Present

• Implement individualized behavior intervention plans (BIPs).

• Collect and record behavioral data to monitor progress.

• Collaborate with supervisors and families to promote positive outcomes.

• Maintain professionalism and confidentiality.

AMERGIS Educational Staffing — Paraprofessional Methuen, MA Sep 2024 – Jun 2025

• Supported classroom instruction and student engagement.

• Maintained structured and safe learning environments.

• Collaborated with staff on individualized support strategies. LEARN Behavioral Center — Behavior Technician Lowell, MA Feb 2024 – Aug 2024

• Implemented behavior support plans.

• Tracked progress using data collection tools.

FedEx — Package Handler Dec 2023 – Feb 2024

• Sorted, scanned, and loaded packages in high-volume setting.

• Followed safety and lifting protocols.

Precision HR — Paraprofessional Tewksbury, MA Sep 2023 – Feb 2024

• Assisted teachers with classroom management.

• Maintained structured routines for student success. Next Generation Children’s Center — Teacher Assistant Andover, MA Feb 2022 – Aug 2023

• Facilitated structured learning activities.

• Ensured safety compliance and communication with parents. Market Basket — Cashier / Barista Salem, NH Feb 2019 – Feb 2022

• Delivered high-quality customer service.

• Processed transactions accurately using POS systems. Education

Northern Essex Community College — Associate Degree (In Progress) Lawrence, MA Aug 2023 – Present

Lawrence High School — High School Diploma Jun 2020 Languages

English – Fluent

Spanish – Fluent

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