Leasing Agent & Property Management Specialist

***********@*****.*** Cell: 469-***-****

Fort Worth. TX 76140

Erin Crayton

Programming and Software Skills

Microsoft: Word, Excel, Outlook, & Teams

Google: Sheets, & Docs

Property Management Software: ResMan, Yardi, & OneSite

Electronic signature software: DocuSign, & SignNow

Marketing Software: Google Business, Apartments.com, Real Page, & Reputation Pro.

BlueMoon TAA lease management

Check Point ID

Pet Screening

Safe Rent Solutions

Gracehill

Professional Experience

Leasing Agent-HLC Equity, Republic Deer Creek, Fort Worth, TX. Feb 2025 - June 2026

Actively assists with the daily operations of a 336-apartment home community utilizing ResMan property management software to manage leasing activity, prospect follow-up, resident communication, and application processing. Conduct property tours, respond to leasing inquiries, and provide prospective residents with information regarding availability, pricing, amenities, and community features. Process rental applications, verify applicant information, and ensure compliance with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other applicable housing regulations. Maintain occupancy goals by following up with prospects, converting leads into leases, and assisting with resident retention efforts. Coordinate resident events, outreach initiatives, and promotional campaigns to increase traffic and enhance the resident experience. Prepare market surveys and monitor competitor pricing, specials, and availability to help maintain competitiveness within the market. Assist with lease preparation, renewals, move-ins, and move-outs while maintaining accurate records within ResMan. Track apartment availability, make-ready status, and unit readiness to support efficient leasing operations.

Leasing Temp-BGSF Temp Agency, Fort Worth, TX Sept 2024 - Feb 2025

Provided temporary leasing support across multiple multifamily communities, assisting with daily leasing operations, resident communication, and administrative tasks. Adapted quickly to different property management systems, processes, and team environments while supporting leasing teams with prospect follow-up, property tours, application processing, and resident inquiries. Maintained accurate records, assisted with move-in coordination, and helped ensure a positive experience for prospective and current residents. Successfully transitioned from a temporary leasing assignment into a permanent position with HLC Equity based on strong performance, reliability, and ability to support community operations.

Leasing Agent-BH management, The Mylo Apartments, Fort Worth, TX. Apr 2023 - Sept 2024

Managed daily operations for a 325-unit multifamily community, utilizing Yardi property management software to oversee leasing activity, resident accounts, and operational reporting. Led leasing and maintenance coordination efforts to support timely apartment turnovers, resident satisfaction, and overall community performance. Maintained strong occupancy results through effective lead management, resident retention initiatives, and competitive market analysis. Assisted with property marketing strategies, resident events, and promotional campaigns to increase engagement and drive leasing activity. Monitored apartment readiness, availability, and turnover progress while coordinating with internal teams and vendors to ensure units were prepared efficiently. Supported compliance with company policies, Fair Housing requirements, and applicable housing regulations.

Leasing Agent-Disrupt Management, The Woodlands Apartments, Fort Worth, TX June 2022 - Feb 2023

Managed daily operations for a 386-unit multifamily community utilizing Onsite and Yardi property management software to maintain leasing records, resident accounts, and property activity. Oversaw leasing efforts, resident relations, and application processing while delivering a high level of customer service to prospective and current residents. Coordinated with maintenance teams to support efficient apartment turnovers and timely resolution of resident needs. Assisted with property marketing, resident retention initiatives, compliance requirements, and maintaining accurate operational documentation.

Customer Service Representative-DSS Research Healthcare, Fort Worth, TX Aug 2021 - Apr 2022

Supported healthcare research operations by collecting and submitting information while maintaining accuracy, confidentiality, and compliance with company procedures. Conducted survey calls, verified data, and documented findings.. Communicated with individuals to gather and confirm information, followed established protocols, and maintained detailed records in a fast paced healthcare environment. Demonstrated strong attention to detail, organization, and the ability to handle sensitive information professionally.

Education

High School Diploma – Graduated Crowley High School 2012

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