Behavior Technician and Healthcare Support Specialist

Jackie Joyner

*** ****** ****** ● Bridgeport, CT 06606 ● 203-***-****

***************@*****.***

EDUCATION & CERTIFICATIONS

Associate in Science; General Studies Housatonic Community College; Bridgeport, CT

Bachelor of Science; Management Keuka College; Keuka Park, NY

SKILLS

Client relations Administrative Support Organization Problem Solving Interpersonal skills Data

Collection Microsoft Office Leadership

PROFESSIONAL EXPERIENCE

Around the Hearth, LLC; Milford, CT 01/2023 – 9/2025

Behavior Technician

Monitored and supervised clients to ensure safety and consistent implementation of behavior intervention plans.

Assisted in managing challenging behaviors using evidence-based strategies and reinforcement techniques.

Tracked, collected, and documented behavioral data to evaluate treatment effectiveness and progress.

Supported families by reinforcing positive behaviors and reducing challenging behaviors through consistent interventions.

Always Caring of Connecticut; Westport, CT 07/2023- 9/2023

Healthcare Support Specialist

Provide personalized support to clients while maintaining professionalism and strong communication with families and care teams.

Assist clients with administrative and organizational tasks, including sorting bills, organizing paperwork, and maintaining structured home office systems.

Support clients with daily living activities while ensuring comfort, safety, and efficiency.

Supported families by reinforcing positive behaviors and reducing challenging behaviors through consistent interventions.

Sterling Care; Greenwich, CT 02/2021 - 09/2021

Clinician/ PCA

Identified and resolved day-to-day challenges faced by patients confined to their homes, supporting comfort, safety, and independence.

Offered emotional support to patients and families, helping them adjust to post-hospitalization recovery and home care routines.

Observed, documented, and communicated patient concerns to support continuity of care.

Ensured clients received medications on schedule according to care plans.

Caregiver’s Home Solutions; Stratford, CT 01/2015 – 04/2020

Client services Associate

Aided patients with light housekeeping and shopping

Encouraged patients to keep up with personal care and to engage in life skills.

Built positive relationships with patients to support emotional and social well-being.

Assisted patients with grocery shopping, errands and

Supported clients in maintaining daily routines.

Change Inc.; Middletown, CT 06/2017 – 07/2018

Recovery Assistant

Provided in-home care to individuals with mental illness

Reminded patients to take medication, encouraged self-care, and ensured household tasks

Engaged individuals in community/social activities and advocated when needed

Provided in-home support for individuals with mental health conditions.

Assisted clients with medication reminders, self-care routines, and household tasks.

Encouraged participation in community and social activities to promote independence.

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