Operations & Documentation Executive (Admissions)

ISHITA NAGPAL

B-Bunglow Malka Ganj, Opp.

Hans Raj College, Near Petrol Pump,

Delhi-110007, India

+91-991******* ******.******@*******.***

PROFESSIONAL SUMMARY

Operations & Documentation Executive with 4 years of experience in back-end operations, documentation management, application processing, administrative coordination, database management, customer support, and process coordination. Experienced in handling high-volume documentation, maintaining accurate records, supporting cross-functional teams, coordinating with stakeholders, and ensuring compliance with organizational processes. Strong analytical, organizational, and communication skills with excellent attention to detail. PROFESSIONAL EXPERIENCE

Sales Coordinator (Admissions & Operations) The Global Avenues Nov 2025 – June 2026

• Review student applications, including their test scores, grades, and extracurricular activities

• Assist Counsellor and agents in recruiting new students by overseeing promotional events and campus tours

• Examine the current admission process and recommend changes when necessary

• Process paperwork for accepted students being shared by agents

• Update and maintain a database of students’ information being shared by agents

• Guide agents through the application and acceptance process

• Regularly attended training sessions conducted by overseas universities.

• Attend the education events or education fairs for student leads

• Cold Calling and counselling done for the students interested in applying for Overseas Education

Admission Officer (Admissions & Operations) IAE Global India May 2018 – May 2019

• Review student applications, including their test scores, grades, and extracurricular activities

• Assist Counsellor in assessing the student’s profile by overseeing promotional events and campus tours

• Examine the current admission process and recommend changes when necessary

• Process paperwork for accepted students

• Update and maintain a database of students’ information

• Update Counsellor through the application and acceptance process

• Regularly attended training sessions conducted by overseas universities.

• Assisted in preparing and organizing visa-related documentation.

• Provide internal team (Counsellor) with information about admission process and answer any questions they have

Admission Officer (Admissions & Operations) PAC Asia Services Pvt. Ltd. Oct 2014 – Nov 2017

• Managed application processing, documentation review, and admissions support activities.

• Maintained student records and ensured compliance with admission requirements.

• Coordinated with internal teams to facilitate timely application processing.

• Provide internal team (Counsellor) with information about admission process and answer any questions they have

• Process paperwork for accepted students

• Assisted in stakeholder communication and operational follow-ups.

• Supported recruitment drives, events, and process administration.

• Regularly attended training sessions conducted by overseas universities.

• Assisted in preparing and organizing financial and visa-related documentation. Marketing Consultant A4A Hospitality Services Pvt. Ltd. Oct 2012 – Oct 2013

• Managed office administration and documentation activities.

• Coordinated internal communication and departmental support functions.

• Proofread and reviewed official documents for accuracy and consistency.

• Assisted in event coordination and social media support initiatives.

• Maintained records and administrative documentation. EDUCATION

B.Ed. (Bachelor of Education) from Maharshi Dayanand University, Rohtak - Haryana

(2024 – 2026)

Diploma in Teaching IELTS from Emaster’s / Ufaber (2023)

PG Diploma in Advertising Communication Management from National Institute of Advertising, Noida – Uttar Pradesh (2011 – 2012)

BJMC (Bachelor of Journalism & Mass Communication) from GGSIPU, Delhi (2008 – 2011)

Grade 12th (Commerce without Mathematics) from St. Xavier’s Senior Secondary School, Delhi; affiliated to CBSE

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