PMP/CSM Program Manager Driving Enterprise Delivery

DARRELL COHN, PMP, CSM

***********@*****.*** linkedin.com/in/darrellcohn

Skokie, IL 773-***-**** www.darrellcohn.com

PROFESSIONAL PROFILE

PMP and CSM-certified project and program manager with deep experience delivering complex initiatives across technology, supply chain, and operations, including enterprise-scale program management across a 200+ university partner portfolio at Grubhub and Tapingo. Equally comfortable leading structured waterfall programs and Agile sprints, with a track record of keeping budgets, vendors, and cross-functional stakeholders aligned through ERP rollouts, system integrations, and compliance-sensitive programs in fast-moving environments. Trusted by senior leadership to cut through complexity, build high-accountability teams without direct authority, and translate project status into clear business impact.

CORE SKILLS

Project & Program Management Portfolio Governance Cross-Functional Leadership Executive Reporting & Communication Risk & Change Management Organizational Change Management Stakeholder Relationship Management Budget/Financial Management Vendor & Contract Management ERP Implementation Process Improvement Data Governance AI Tooling

WORK EXPERIENCE

P74 Ventures, Remote SEP 2025 – Present

VC and private equity firm focused on enabling tech that drives business and operations for early-stage pharma start-ups. Consultant, Salesforce Implementation (Part-Time): Reporting to Managing Partners. Architecting a Salesforce instance.

● Partnered with Executive Director to prioritize data model improvements, delivering cleaner pipeline visibility.

● Designed governance framework for core data model, ensuring scalability and data integrity.

Assembly, Remote MAR 2025 – Present

Non-profit that helps other non-profit orgs build community through licensed curricula, master classes, and workshops. Consultant, Salesforce Optimization (Part-Time): Reporting to Executive Director. Refining the core Salesforce data model.

● Partnering with Executive Director to define requirements and prioritize data model improvements, delivering cleaner pipeline visibility.

● Directed Experience Cloud for Nonprofits configuration to enable partner self-service and streamline engagement.

Verdant Robotics, Hayward, CA DEC 2023 – AUG 2024

Series B startup that manufactures AI-powered autonomous agricultural robots designed for high-value specialty crops. Director of Supply Chain Operations: Reported to the CFO. Directed end-to-end supply chain operations programs for AI-powered agricultural robotics manufacturing.

● Led Fishbowl Advanced ERP implementation to replace manual spreadsheet-based operations, overseeing server provisioning, inventory import, and configuration.

● Managed vendor and manufacturer relationships across contract negotiations, procurement, and AP; negotiated tax exemptions and favorable terms yielding 35% average monthly savings.

● Led daily standups and Jira sprint planning with Product and Engineering, reducing blockers and aligning cross-functional priorities to maintain delivery momentum.

● Built an online storefront and physical showroom to liquidate $100k in legacy components, recovering capital and eliminating carrying risk.

Make Cents Technologies, Remote JAN 2022 – SEP 2023 Series B startup that offers an all-in-one business management and POS system for laundromats and dry cleaners. Senior Technical Operations Manager: Reported to the COO. Directed technical operations programs spanning ERP systems, mobile device management (MDM), and supply chain. 1

● Led replacement of a home-grown inventory and warehouse management system with Fishbowl Advanced ERP, preserving a Salesforce integration and driving monthly inventory accuracy to 98%+.

● Spearheaded migration of order fulfillment to an external 3PL partner, coordinating physical hardware transfer and translating 20+ data fields per SKU into the partner's platform requirements.

● Built Jira dashboards to monitor project health across the portfolio, delivering regular progress reports to the C-suite.

● Established issue escalation protocols, authored technical support articles deployed via the Intercom platform, and built a Jira Service Desk to manage Tier 3 escalations across internal and external stakeholders.

Grubhub (Acquired Tapingo), San Francisco, CA JUL 2015 – MAY 2021 Enterprise company ($655M valuation) that allows users to order food online from local restaurants for delivery or pickup. Senior Technical Operations Manager, Food Pickup: Reported to the Director of Technical Operations for Food Pickup. Directed program management for a 200+ university partner portfolio.

● Introduced Agile to manage my team's campus integration workstreams including backend configuration, single sign-on (SSO) setup, new meal plan rollouts, and outage response, driving a 15% increase in completion rates within six months.

● Led a team of technical operations specialists, training and directing them on campus integrations and SSO setup while scaling annual deployment volume 33% year over year.

● Transitioned 200+ campus partners to SSO authentication using SAML2, Shibboleth, and LDAP, eliminating a key vector for fraudulent account access.

● Managed HECVAT vendor security questionnaires, coordinating with internal engineering teams to ensure accurate responses and data security compliance with PCI and related standards.

● Coordinated API integrations connecting Grubhub's platform to new campus card systems, and authored product specifications to translate operational requirements for Engineering teams.

● Triaged campus ordering outages by analyzing error logs in Splunk and coordinating resolution across Jira, Sentry, and Opsgenie, reducing ordering issues by 20%.

Tapingo, San Francisco, CA

Mobile commerce platform specializing in streamlined food pickup and delivery for university campuses across the country. Technical Operations Manager, Food Pickup: Reported to the Director of Operations for Food Pickup. Directed deployment and maintenance of university partner integrations across a 150+ campus portfolio.

● Partnered with Engineering, Product, Sales, and Marketing to establish project management best practices and stakeholder communication standards, keeping programs on time and on budget.

● Built daily operational reports using SQL, Redash, Looker, and Tableau to identify trends signaling potential ordering outages, reducing the likelihood of critical failures by 30%.

● Created the foundational SSO authentication program for campus partners using SAML2, Shibboleth, and LDAP, establishing the integration standard that scaled across 200+ campuses post-Tapingo acquisition.

Senior Operations Manager, Food Delivery: Reported to the Director of Operations for On Demand Food Delivery. Directed university delivery operations nationwide.

● Developed standardized playbook for launching delivery program on new campuses, reducing launch time by 25%.

● Scaled the food delivery program from 10+ campuses to over 40 campuses nationwide within one year.

● Oversaw day-to-day operations across 40+ campus delivery programs, managing staffing, shift scheduling, and real-time support to maintain consistent service delivery standards.

EDUCATION & CERTIFICATIONS

B.A., Biological Sciences, COLUMBIA UNIVERSITY, New York City, NY Certified Scrum Master (CSM), SCRUM ALLIANCE (DEC 2020) Software Engineering Immersive Bootcamp, GENERAL ASSEMBLY (JUN 2015) Project Management Professional (PMP), PROJECT MANAGEMENT INSTITUTE (SEP 2008) 2

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