Remote personal assistant

ERICA FREEMAN

MCKENIZE, TN 731-***-**** ****************@*****.***

SUMMARY

AMBITIOUS, CAPABLE TEAM PLAYER WITH YEARS OF DYNAMIC CAREER EXPERIENCE. ADEPT AT WORKING UNDER PRESSURE TO ACHIEVE GOALS, BOTH INDEPENDENTLY AND IN TEAM SETTINGS. EXCEL TO KEEP PROCESSES RUNNING SMOOTHLY WITH LITTLE TO NO DIRECT SUPERVISION. ABLE TO DELIVER HIGH-CALIBER RESULTS UNDER PRESSURE IN DEADLINE-DRIVEN ENVIRONMENTS. DETERMINED WITH A STRONG WORK ETHIC AND A CAN-DO ATTITUDE. SEEKING A ROLE THAT WILL ALLOW A FLEXIBLE SCHEDULE TO MAINTAIN MY FULL-TIME POSITION. EXPERIENCE

FOURMIDABLE (NATIONAL REAL ESTATE MANAGEMENT, CORPORATE) GENERAL LEDGER ACCOUNTANT [BINGAM FARMS, MI] FEB 2026 - PRESENT

* MANAGE PORTFOLIO OF (17) SEVENTEEN PROPERTIES OF LITHC, FAMILY, PUBLIC HOUSING.

* MANAGED MONTHLY, QUARTERLY, AND ANNUAL CLOSING PROCESSES TO ENSURE TIMELY AND ACCURATE FINANCIAL REPORTING.

* INPUT, PREPARED, AND REVIEWED DAILY JOURNAL ENTRIES AND RECONCILED BALANCE SHEET ACCOUNTS.

* ANALYZED FINANCIAL DATA TRENDS, CONDUCTED ACCOUNT RECONCILIATIONS, AND ENSURED COMPLIANCE WITH GAAP STANDARDS.

* GENERATED TRIAL BALANCES, FINANCIAL STATEMENTS, AND SUPPORTING DOCUMENTATION FOR AUDITS.

* IMPLEMENTED AUTOMATED ACCOUNTING TASKS AND NEW ACCOUNTING SOFTWARE TO INCREASE EFFICIENCY.

* MISCELLANEOUS RECLASSIFICATIONS, ADJUSTMENTS, AND WRITE-OFFS

* MANAGE WORKLOAD AND PRIORITIES INDEPENDENTLY.

* ASSIST IN THE MAINTENANCE OF DOCUMENTATION OF POLICIES, PROCEDURES, AND CONTROLS. FOURMIDABLE (NATIONAL REAL ESTATE MANAGEMENT, RAINES EAST APTS) RESIDENTIAL MANAGER [BOLIVAR, TN] JUL 2023 - FEB 2026

* DEVELOP AND OVERSEE RESIDENT ACTIVITIES, PROGRAMS, AND SERVICES.

* DEVELOP AND ATTAIN GOALS FOR ACHIEVING 95% OR HIGHER OCCUPANCY.

* COORDINATE WITH THE MAINTENANCE SUPERVISOR TO SET GOALS AND PRIORITIES.

* HIRES, TRAINS, AND MOTIVATES STAFF AS REQUIRED TO ENSURE INDIVIDUAL EFFECTIVENESS AND SUCCESSFUL UTILIZATION OF SKILLS AND KNOWLEDGE TO MAXIMIZE EMPLOYEE PRODUCTIVITY, COMMUNICATION, AND PERSONAL DEVELOPMENT

* LEASING

* ASSISTS PROPERTY SUPERVISORS WITH BUDGET PREPARATION BY PROVIDING NECESSARY INFORMATION AND DAILY MONITORING OF BUDGETS AND MONTHLY FINANCIAL REPORTS

* OBTAIN APPOINTMENTS WITH PROSPECTIVE RESIDENTS WHO INQUIRE ABOUT APARTMENTS VIA TELEPHONE AND/OR E-MAIL.

* FILING AND OVERSEEING EVICTIONS

* ORDERING ALL SUPPLIES AND SUBMITTING POS

* TN LOW-INCOME TAX CREDIT PROPERTY

* HUD VOUCHERS AND KEEPING IN COMPLIANCE WITH STATE AND FEDERAL REGULATIONS

* MANAGE STAFF

BRIGHTSTAR (TNVAX PROGRAM) PCT- PATIENT CARE TECH [JACKSON, TN] JAN 2023 - JUL 2023

* PATIENT REGISTRATION

* OBSERVATION AFTER VACCINES IS ADMINISTERED

* PREPARED AND TRAINED TO HANDLE AND ASSIST IN EMERGENCY SITUATIONS IN THE FIELD

* EDUCATING AND OUTREACH TO THE COMMUNITY

* RESEARCH FOR THE 34 COUNTIES THAT WE SERVED

* CLERICAL TASKS

* THIS IS A GRANT CONTRACT THROUGH TNVAX.

NATCHEZ TRACE YOUTH ACADEMY, RESIDENTIAL COUNSELOR [WAVERLY, TN] 2022 - 2023

* COUNSELED AND MENTORED THE BEHAVIOR PROBLEMS OF YOUTH BOYS IN LEVEL 3 LOCKDOWN FACILITY.

* RESIDENTS ARE ACCOUNTABLE FOR THEIR ACTIONS TO HELP THEM CORRECT NEGATIVE BEHAVIORS.

* MENTOR IN SCHOOL CLASSROOMS

* KEEP TO A STRUCTURED SCHEDULE.

* MONITORED PHONE CALLS

* MONITORED THE MEDICINE LINE AND CHECKED THAT ALL MEDICINES WERE TAKEN. LIVE OPS -CUSTOMER SERVICE [REMOTE]

2022 - PRESENT

* CUSTOMER SERVICE FOR INCOMING CALLS

* ANSWERING AND TRANSFERRING MULTI-LINE PHONES

MARTY HOLLOWELL’S -EXECUTIVE ADMINISTRATIVE MANAGER [CAMDEN, TN] 2018 - 2022

* COORDINATE DAILY AND BIGGER-PICTURE BUSINESS OPERATIONS, INCLUDING PAYDAY AND TITLE LOAN ADMINISTRATION.

* ALSO HANDLE BAIL BONDS, WRECKER/TOWING, U-HAUL RESERVATIONS, SELF-STORAGE, AND MINI PODS? PROCESSES SUCH AS LEASING, PURCHASING, AND RENT-TO-OWN

* INVOICING AND COLLECTION OF BAD DEBT FOR TREE AND STUMP REMOVAL

* HANDLE COMMERCIAL AND RESIDENTIAL PROPERTY RENTERS ACCOUNTS.

* HANDLE HUMAN RESOURCES (HR), PAYROLL, AND ACCOUNTS PAYABLE AND RECEIVABLE.

* FACILITATE IMPORTANT BUSINESS PROCESSES, INCLUDING INVENTORY MANAGEMENT.

* PROCESS CONTAINER PURCHASES IN CONJUNCTION WITH VENDORS

* FINALIZE IMPORTANT FINANCIAL DECISIONS WITH THE OWNER, COLLABORATING TO ACHIEVE OPTIMAL OUTCOMES.

* TROUBLESHOOT AND RESOLVE CUSTOMER CONCERNS IN A TIMELY MANNER

* MENTOR AND TRAIN STAFF, ACTING AS A TRUSTED RESOURCE TENNESSEE QUALITY HOSPICE - OFFICE ASSISTANT, MEDICAL BILLING & CODING, CNA [CAMDEN, TN] 2015 - 2018

* RESPONDED TO MULTI-LINE PHONE CORRESPONDENCE TO FIELD PATIENTS, ADMISSION AND DISCHARGE PROCESSES

* COMPLETED PAPERWORK, CHARTS, AND BILLING FOR HOSPICE AND HOME HEALTH PATIENTS

* TRAVELED TO ASSIST AT OTHER OFFICES DURING STAFF SHORTAGES TO SEE PATIENTS

* COLLABORATED WITH HOSPITALS TO COORDINATE PATIENTS? RETURNS TO THEIR RESPECTIVE HOMES

* EFFICIENTLY SELECTED AND ORDERED ALL NECESSARY EQUIPMENT AND OFFICE SUPPLIES

* TENDED TO PATIENTS AND NURSES? NEEDS WHEN CONSTRUCTING AN ON-CALL SCHEDULE ATEAM – CNA/CAREGIVER [PARIS, TN]

2013 - 2019

* THRIVED IN RESIDENTIAL SETTINGS TO CARE FOR ELDERLY PATIENTS; ASSISTED THEM WITH THEIR ACTIVITIES OF DAILY LIVING (ADLS)

* ENGAGED IN PATIENTS? MEDICATION SET-UPS FOR THE WEEK, PLANNING WOUND CARE AND BATHING PROCESSES AS WELL

* KEY TO TRAINING SITTERS, CAREGIVERS, AND PATIENTS' FAMILIES ON PROPER CAREGIVING; ALSO FILLED IN FOR NO-SHOW/NO-CALL STAFF SALLY LANES CANDY FARM - CUSTOMER SERVICE ASSOCIATE [PARIS, TN] 2012 - 2014

* PROCESSED BILLING, INVOICING, AND OTHER BUSINESS DUTIES FOR THIS FAMILY-RUN OPERATION

* SCHEDULED SHOWS MADE CANDY PRODUCTS, AND PACKAGED CANDY ACCORDING TO FOOD PROCESSING REGULATIONS. PRIVATE DUTY - CAREGIVER [PARIS, TN]

2007 - 2012

* FURNISHED ELDERLY CARE TO PATIENTS, HELPING THEM STAY HEALTHY AND CARRY OUT THEIR ADLS WHILE IN THEIR HOME SETTINGS

* COOKED, CLEANED, SHOPPED, SCHEDULED MEDICAL TREATMENTS, AND SET UP DOCTOR APPOINTMENTS FOR PATIENTS DEALS INC. - MANAGER [JACKSON, TN]

1999 - 2006

* DIRECTED BUSINESS FOR THIS PAYCHECK, TITLE LOAN, AND REPOSSESSION COMPANY; INCLUDED LEADING NEW HIRE TRAINING.

* BALANCED THE BUSINESS AND HANDLED COLLECTIONS, DEPOSITS, AND DAILY, WEEKLY, AND MONTHLY REPORTS FOR THE OWNER

* MEASURED BUSINESS PROGRESS EVERY TWO MONTHS TO PREPARE FOR THE COMPANY'S PUBLIC AUCTION INVOLVING 13 STORES

* GATHERED TITLES, COMPLETED STATE FORMS FOR SALE, AND ARRANGED FOR NEWSPAPER LEGAL ADS. SKILLS

SUPERVISION, LEADERSHIP, TEAMWORK, CUSTOMER SERVICE, CROSS-FUNCTIONAL COLLABORATION, COMMUNICATION, INTERPERSONAL SKILLS, TIME MANAGEMENT, ORGANIZATION, PROBLEM SOLVING, ANALYTICAL THINKING

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