Customer Service & Administrative Support Leader

MELISSA WALLMEIER

El Dorado, Kansas 316-***-**** ***********@*******.***

linkedin.com/in/melissa-wallmeier

CUSTOMER SERVICE ADMINISTRATIVE SUPPORT TEAM LEADERSHIP

PROFESSIONAL SUMMARY

Customer-focused professional with experience in team leadership, administrative support, retail, hospitality, manufacturing, and education. Skilled in employee training, scheduling, customer communication, conflict resolution, data entry, inventory management, and daily operations. Known for remaining organized, adaptable, and dependable in fast-paced environments. Currently attending Full Sail University and seeking a remote customer service, chat support, scheduling, or administrative support position.

CORE COMPETENCIES & TECHNICAL SKILLS

• Customer Service

• Phone, Chat & Email Support

• Administrative Support

• Active Listening & Conflict Resolution

• Team Leadership

• Training, Onboarding & Interviewing

• Scheduling & Organization

• Data Entry & Recordkeeping

• Inventory Management

• Time Management & Multitasking

• Problem-Solving & Attention to Detail

• Microsoft Word, Excel, Outlook & PowerPoint

• Microsoft Teams

• Google Docs

• Zoom

• Audacity

• Spark Email

• Internet Research

• Virtual Communication Tools

• Cash Handling

• Adaptability

• Confidential Record Management

PROFESSIONAL EXPERIENCE

ASSISTANT MANAGER

Flynn Arby’s February 2024 – June 2026

• Promoted from Crew Member to Assistant Manager based on performance, reliability, and leadership ability.

• Interviewed, hired, trained, coached, and supported new employees.

• Supervised daily operations and maintained productivity during high-volume shifts.

• Assisted with scheduling, inventory, cash handling, and opening and closing procedures.

• Resolved customer concerns professionally and supported food safety and company standards.

PRODUCTION LINE ASSISTANT OPERATOR

Mears Fertilizer January 2023 – January 2024

• Supported production operations from manufacturing and packaging through final shipment.

• Operated production equipment while following safety, quality, and productivity standards.

• Trained new employees on equipment operation, workplace safety, and production procedures.

KITCHEN MANAGER / BARTENDER

El Dorado Fun Center January 2022 – January 2023

• Managed kitchen operations, food preparation, inventory, and daily workflow.

• Delivered attentive customer service and handled orders, payments, and concerns professionally.

• Supported food safety compliance and maintained an organized work environment.

MELISSA WALLMEIER

El Dorado, Kansas 316-***-**** ***********@*******.***

linkedin.com/in/melissa-wallmeier

PROFESSIONAL EXPERIENCE — CONTINUED

SPECIAL NEEDS PARAPROFESSIONAL

Butler County Special Education Interlocal August 2021 – May 2022

• Supported students with diverse educational, behavioral, and developmental needs.

• Assisted teachers with instruction, organization, documentation, and daily activities.

• Communicated professionally with staff, students, and families while maintaining confidentiality.

SALES ASSOCIATE

Dollar General October 2019 – July 2021

• Assisted customers with purchases and questions while processing transactions accurately.

• Stocked merchandise, supported inventory management, and maintained store presentation.

• Helped resolve customer concerns courteously and professionally.

CASHIER / CUSTOMER SERVICE ASSOCIATE

Hess Express October 2006 – March 2008

• Provided efficient customer service in a fast-paced convenience store environment.

• Operated the register, stocked merchandise, and maintained a clean, organized store.

FAMILY & HOUSEHOLD MANAGER

March 2008 – Present

• Coordinate schedules, appointments, school activities, household budgeting, records, and family logistics.

• Complete forms, research information, and communicate with schools, healthcare offices, and service providers.

• Balance multiple responsibilities while maintaining organization, accuracy, and confidentiality.

EDUCATION

FULL SAIL UNIVERSITY

Currently Enrolled

Expected Graduation: 2029

ASSOCIATE OF SCIENCE

Criminal Justice

Everest University

Graduated with Honors

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