Community Manager & Influencer Marketing Specialist
Resume:
Bachelor Of Science:
Hospitality Administration And
Management
Institute Of Hotel Management
Chennai
GPA: 72
High School Diploma:
Kapil Gyanpeeth
Jaipur
***************@*****.***
Jaipur, India 302001
Skills
Customer Relationship
Management
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• Complex Problem Solving
• Inter-Department Collaboration
Records and Database
Management
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• Complaint Resolution
• Employee Management
• Cash Management
Confident and ready to take
initiatives
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Ability to quickly grasp the
subject matter
•
Organized, Systematic &
Punctual
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Computer proficiency (MS office,
Software's: Opera, Micros, Lead
squared, Ameyo, Internet usage)
•
• Networking Aptitude
• Operations Management
• Partnership Marketing
• Influencer Collaboration
Education And Training
Experienced professional with a strong background in community management, influencer marketing, and business development. Proven success in managing large creator communities (18K+ global UGC creators at Tagbox) and executing high-performance UGC campaigns. Expertise in building strategic partnerships, driving client content creation, and fostering creator-brand collaborations. Previous roles include influencer marketing for top brands at The Wellness Shop and Brandbook associated partners, as well as business development at Byju's. Highly skilled in managing client relationships and delivering measurable results across various industries.
Taggbox - Community Manager
Jaipur, India
11/2023 - Current
The Wellness Shop - Influencer Marketing Manager
Jaipur, India
06/2023 - 11/2023
Dalpat Rai Baijal
Summary
Experience
Built and managed a global community of 18K+ Global UGC creators, driving engagement and collaboration.
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Led the onboarding process for new creators, ensuring smooth integration into the platform.
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Managed client content creation and campaign execution, aligning UGC strategies with brand objectives.
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Developed 18+ strategic partnerships for Tagshop.ai, enhancing reach and collaboration opportunities.
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Focused on fostering relationships between creators and brands, delivering high-quality UGC video content.
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Spearheaded influencer marketing campaigns from inception to execution, resulting in a significant increase in brand visibility and engagement.
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Produced and managed 1000 barter videos monthly, ensuring high-quality content aligned with brand messaging and values.
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Conducted 400-500 e-commerce reviews per month, contributing to increased product awareness and sales.
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Implemented strategies to maintain a 4-star rating for all products, actively addressing customer feedback and concerns.
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Collaborated with celebrities to create impactful barter stories, enhancing brand credibility and reach.
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Provided assistance in PR publications, securing placements in prominent media outlets and driving positive brand perception.
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Brandbook - Influencer Marketing Manager
Gurgaon, India
03/2022 - 06/2023
Byju's - Business Development Associate
Jaipur, India
08/2021 - 03/2022
Holiday, Jaipur City Centre - Team Leader
Jaipur, India
02/2017 - 08/2021
The Lalit Jaipur - Guest Service Associate
Jaipur, India
Developed and Executed influencer marketing strategies and campaigns for various brands i.e My11Circle, Kuku FM, FILO, Relevel, Probo and more
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• Build relationships with prominent influencers and thought leaders Researched market competitors to identify potential new brands and service opportunities
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• Research relevant industry experts, competitors, Target audience, and users
• Brainstorm new, creative approaches to influencer campaigns
• Kept abreast of emerging trends and influencers
Liaised with creative team to create and coordinate marketing strategies that work across different channels
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• Handled account and sponsorship for 800++ YT creators Handled account and sponsorship for 300++ Insta Influencers (Including A list Celebrities).
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• Qualified Sales Target Based training module with refurbished leads Tele Communicating with Customers making them understand the requirement of quality education and scheduling direct meets
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Direct meeting Customer, conducting student Counseling sessions and converting meeting into sales with a 75% probability, by making customer realize the value of course and its requirement for student
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Achieving weekly target of 1.5 lakh rupees consistently with a high retention rate of 90% by engaging with customers post sales also.
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Greeted and interacted with guests to assist with check-ins and provide facility and area information
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• Verify daily reservations errors and requests for accuracy and completeness Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
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Maintained a 95% Guest satisfaction rating and highest membership enrolments globally in IHG Hotels over a year
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• Delegated daily tasks to team members to optimize group productivity Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
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Directed and trained new staff on Opera (POS Terminal) procedures, service standards and productivity strategies and provided assistance and mentoring
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Organized resources and staff necessary to handle requirements and maintain strong service levels.
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05/2016 - 01/2017
Maintained an updated database of guest check-ins checkouts and Bills of 268 Rooms Inventory
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• Managed Hotels Retails Store 'AUM Shop' Sales and inventory Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
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Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
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