Customer Service & Transportation Operations Specialist

Jazmine Neal

Austin, TX ***** 512-***-****

*************@*****.***

Professional Summary

Reliable and customer-focused professional with experience in transportation, customer service, administrative support, document management, and operations. Proven ability to manage multiple priorities while maintaining accuracy, professionalism, and excellent service. Strong communication, organizational, and problem-solving skills with experience working independently and as part of a team in fast-paced environments. Adaptable and dependable with a commitment to safety, efficiency, and quality work.

Core Qualifications

• Customer Service

• Route & Schedule Coordination

• Administrative Support

• Operations Support

• Documentation & Recordkeeping

• Data Entry & Database Management

• Cash Handling & POS Systems

• Inventory & Supply Management

• Microsoft Office Suite

• Computer Proficiency

• Communication Skills

• Problem Solving

• Time Management

• Team Collaboration

Professional Highlights

Operations & Transportation Support

• Coordinated daily assignments while maintaining productivity and efficiency.

• Followed established procedures and schedules with a strong focus on safety and reliability.

• Completed detailed reports and documentation accurately.

• Assisted customers and the public with information and problem resolution.

• Adapted quickly to changing priorities and operational needs.

Customer Service & Public Relations

• Delivered professional service to a diverse customer base.

• Handled high-volume interactions while maintaining a positive attitude.

• Resolved customer concerns effectively and professionally.

• Built strong relationships through excellent

communication and follow-through.

• Maintained confidentiality while handling sensitive information.

Administrative & Technical Skills

• Performed accurate data entry and record management.

• Maintained organized files and documentation.

• Utilized multiple software applications simultaneously.

• Coordinated schedules, appointments, and workflow activities.

• Produced accurate reports while meeting deadlines. Organization & Efficiency

• Prioritized multiple responsibilities in fast-paced environments.

• Maintained organized workspaces and records.

• Assisted with inventory, supplies, and equipment accountability.

• Worked independently with minimal supervision.

• Recognized for reliability, professionalism, and strong work ethic.

Employment History

Scanner

ARC Document Solutions – Austin, TX

May 2026 – July 2026

Bus Operator/Driver

Capital Metro Transit – Austin, TX

August 2025 – April 2026

311 Ambassador

AppleOne – Austin, TX

February 2024 – March 2025

Bartender

Luminaire – Austin, TX

March 2023 – December 2023

Server/Bartender

Paradies Lagardère – Austin, TX

May 2017 – February 2023

Credentialing Specialist

Citizant

April 2016 – February 2018

Education

Auguste Escoffier School of Culinary Arts

Culinary Arts Certificate

Austin, Texas

Del Valle High School

High School Diploma

Additional Strengths

• Professional communication

• Strong work ethic

• Dependable and punctual

• Fast learner

• Detail oriented

• Adaptable

• Team player

• Self-motivated

• Excellent attendance

• Works well under pressure

• Customer-focused mindset

Contact this candidate