Epic Project & Program Manager, Healthcare Transformation

Ogechi Ann Uzowuru

Richmond, TX ******.******@*****.*** +1-281-***-****

Professional Summary

Strategic Epic Project and Program Manager with extensive experience managing executive-level client relationships and leading technology-enabled healthcare transformation initiatives. Proven success in driving performance improvement, operational excellence, and client satisfaction within complex, matrixed organizations. Skilled at building trusted partnerships with healthcare executives, leveraging Epic and other digital solutions to achieve measurable ROI, and managing large-scale EMR implementations through data-driven insights, change management, and cross-functional collaboration.

Professional Experience

Epic Project Manager Delivery Health – Remote Jan 2021 – Present

●Serve as the primary liaison between clients and delivery teams, managing relationships with executive stakeholders to ensure strategic alignment and satisfaction.

●Lead multi-disciplinary teams in Epic EMR implementations and optimizations, aligning deliverables with client operational goals and Intermountain-style performance metrics.

●Evaluate client workflows and identify opportunities for improvement; develop and execute data-driven roadmaps that enhance service delivery and clinical efficiency.

●Partner with clinical and IT leaders to define key performance indicators (KPIs), track metrics, and communicate actionable insights to support continuous improvement.

●Oversee escalations and proactively resolve issues to maintain strong client trust and adherence to Service Level Agreements (SLAs).

●Collaborate with analytics teams to measure initiative outcomes, demonstrating ROI and operational success through defined performance metrics.

●Mentor consultants and coordinators, fostering a culture of accountability, collaboration, and innovation.

Program Manager (PRN Remote) Cecy Health – Remote 2016 – 2021

●Directed strategic initiatives across multi-country healthcare transformation programs focused on improving access and outcomes in rural communities.

●Managed stakeholder relationships across government, NGO, and private sectors, ensuring effective communication, prioritization, and delivery of public health goals.

●Established operational performance dashboards and implemented continuous improvement frameworks to track project impact and ROI.

●Facilitated cross-functional alignment among technical and non-technical partners, ensuring seamless execution of projects from design through evaluation.

People & Change Consultant PricewaterhouseCoopers (PwC) 2013 – 2017

●Managed client relationships with senior executives across industries, advising on organizational design, HR transformation, and change management.

●Designed operating models and process improvement frameworks to enhance service delivery and customer experience.

●Supported leadership teams in prioritizing strategic initiatives and translating vision into actionable transformation programs.

●Delivered executive presentations and reports communicating progress, issues, and metrics tied to performance and engagement outcomes.

●Partnered with analytics and design teams to produce insight-driven solutions that improved operational efficiency and customer satisfaction.

Business Systems Analyst Stanbic IBTC Bank 2011 – 2013

●Partnered with cross-functional teams to evaluate existing systems and identify workflow inefficiencies.

●Gathered requirements, streamlined processes, and supported implementation of technology solutions to enhance client service delivery.

●Improved reporting accuracy and turnaround time through automation and process optimization.

Education

American Intercontinental University – MBA, Project Management 2020

Nnamdi Azikiwe University (Awka) – Bachelors in Adult Education 2008

Certifications

●Project Management Professional (PMP) – PMI, 2024

●Chartered Institute of Personnel Management (CIPM) – 2014

●ServiceNow Fundamentals Training

Core Competencies

Client Relationship Management Executive Stakeholder Engagement Epic EMR Implementation Service Level Management Strategic Planning & Execution Change Management & Organizational Design Data-Driven Performance Analytics Process Optimization Issue Resolution & Escalation Management Communication & Presentation Skills Cross-Functional Collaboration ROI & KPI Tracking

Tools & Platforms

Epic EMR Microsoft Project Jira Confluence Smartsheet Excel ServiceNow CommCare ODK

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