Experienced Personal Assistant and Secretary
Resume:
Profile
Hilda Coetzee
Personal Assistant
Details
Nevada, Reno
89503
I am a dedicated Personal Assistant in providing quality service for ultimate customer satisfaction and Customer Service. I have 20+ Years of experience as Secretary and Personal Assistant to Senior as well as Senior Executive Managers. Ability to work under pressure and get things done. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills commitment to due dates am hardworking. I deliver accurate typing, am a self-starter, and can work without supervision and work under pressure. Good team player. Experience in Microsoft Office, Excel, PowerPoint, and Outlook. Experience in SAP, SAP ERP, IMS, and Dynamics.
Experience in Mind-map, Google Search, AI.
Experience in Travel Management and arrangements of functions as well as meetings. Is able in managing multiple busy calendars, and arrange meetings. Data Entry.
Employment History
Personal Assistant, Sasol Chemical Operations Pty Ltd, Secunda A U G U S T 2 0 0 0 — A U G U S T 2 0 2 0
• Handled office correspondence and incoming and outgoing mail.
• Directed visitors to appropriate offices and wings.
• Answered phones and delivered important messages to staff.
• Assisted employees and visitors with tasks as needed.
• Brought forth an energetic and enthusiastic attitude.
• Worked to keep important documents and knowledge confidential as needed.
• Managed office space and office equipment.
• Made copies, faxed documents, and provided optimal administrative support to employees.
• Worked to alleviate executive overload by handling all customer interactions for the company including walk-ins, email, phone, and fax interactions.
• Remained flexible, adaptable, and punctual.
• Known as the “go-to person” for all departments including Quality Control, Accounting, and Management.
• Ensure to maintain timely completion of duties, deadlines and strict deadlines for sumbission of reports, tasks due, meetings etc.
• Direct workflow, acting as an intrmediiary between all departments by arranging conference calls, scheduling of meetings, composing and distributing of correspondences and managing of several Senior Management diaries as well as handling diaries of boardrooms.
• Recognized for assisting customer inquiries immediately.
• Brought forth innovative ideas about organizing systems.
• Worked to ensure quality service and addressed and resolved all customer issues.
• Implemented problem-solving skills to work through employee, customer, and managerial staff issues and challenges.
• Enhanced electronic filing methods to be more cohesive and effective.
• Served as a hardworking and effective HR Assistant in a fast-paced office.
• Ensured compliance with all company policies and procedures. **************@*****.***
N AT I O N A L I T Y
South African
DRIVING LICENSE
Yes
D AT E / P L A C E O F B I R T
H
25 March 1977 Vanderbijlpark, South
Africa
Skills
Highly organized and efficient
Active Listening
Problem Solving
Highly responsible and reliable
Detail Oriented
Good time management
Critical Thinking
Microsoft Outlook
Microsoft Office Word
Highly Organized
Attention to Detail
Self-motivation
Teamwork
Decision Making
Microsoft PowerPoint
Conflict Resolution
Personal Assistant, Evander Gold Mines Pty Ltd (Evander), (a Subsidery of Pan African Resources)
O C T O B E R 2 0 2 0 - A P R I L 2 0 2 6
• Served as an assistant to all administrative personnel and acted as the first point of contact for visitors and customers.
• Served as a helpful assistant to all office staff including the General Managers, Senior Managers for the entire Evander Gold Mines..
• Continually served as a helpful and enthusiastic assistant with a proven track record of doing work in a timely and professional manner.
• Direct workflow, acting as an intrmediiary between all departments by arranging conference calls, scheduling of meetings, composing and distributing of correspondences and managing of several Senior Management diaries as well as handling diaries of boardrooms.
• Handled calls, collected personal information, and created appointments.
• Handled calls, collected personal information, and managed schedules.
• Worked to accommodate patrons with personal dietary preferences and restrictions.
• Supported an efficient production system in a fast-paced environment by accurately processing all new orders, and delegating tasks as each order required.
• Remained flexible, adaptable, and punctual.
• Worked to alleviate executive overload by handling all customer interactions for the company including walk-ins, email, phone, and fax interactions.
• Known as the “go-to person” for all departments including Quality Control, Accounting, and Management.
• Worked to ensure quality service and addressed and resolved all customer issues.
• Implemented problem-solving skills to work through employee, customer, and managerial staff issues and challenges.
• Directed workflow, acting as an intermediary between all departments by arranging conference calls, scheduling meetings, composing correspondence, and managing calendars.
• Recognized for assisting customer inquiries immediately.
• Brought forth innovative ideas about organizing systems.
• Managed office spaces in office building including maintenance, ordering of office stationary, furniture and office equipment.
• Handled office correspondence and incoming and outgoing mail.
• Maintained work logs for office employees as well as responsible for building maintenance.
• Directed visitors to appropriate offices and wings.
• Answered phones and delivered important messages to staff.
• Assisted employees and visitors with tasks as needed.
• Brought forth an energetic and enthusiastic attitude.
• Worked to keep important documents and knowledge confidential as needed.
• Effectively delegate tasks and responsibilities to others.
• Upheld company best practices.
Education
Gr12 Diploma, Secunda High School, Secunda
J A N U A R Y 1 9 9 0 — D E C E M B E R 1 9 9 5
Gr 12 High School Certificate
Personal Assistant Diploma, University of Pretoria, Pretoria J A N U A R Y 2 0 0 1 — D E C E M B E R 2 0 0 3
3rd Year Certificate of Diploma.
Hard Working
Time Management
Leadership and Teamwork
Interpersonal Skills
Creativity
Critical thinking and problem
solving
Microsoft Excel
Leadership Skills
Communication
Adaptability
Fast Learner
Computer Skills
Ability to Work Under Pressure
Ability to Work in a Team
Ability to Multitask
Customer Service
Communication Skills
Effective Time Management
Microsoft Office
Travel Management
Diary Management
Efficient daily planning
Hobbies
Spending time with family and friends,
camping, bike riding and reading.
Languages
Afrikaans
English
Courses
MS Office - Powerpoint, Word, Excel
2006
Conflict Management, Sasol
F E B R U A R Y 2 0 0 9 — F E B R U A R Y 2 0 0 9
Crucial Conversations, Sasol
J U N E 2 0 1 0 — J U N E 2 0 1 0
Minutes Taking, Sasol
A P R I L 2 0 1 0 — A P R I L 2 0 1 0
Business Writing Skills, Sasol
J U LY 2 0 1 2 — J U LY 2 0 1 2
Telephone Etiquette, Sasol
M AY 2 0 1 3 — M AY 2 0 1 3
The four levels of Customer Focus, Sasol
O C TO B E R 2 0 1 5 — O C TO B E R 2 0 1 5
Best Practices for PA's and Assistants, Sasol
J U N E 2 0 1 6 — J U N E 2 0 1 6
Meeting Etiquette, Sasol
M A R C H 2 0 1 6 — M A R C H 2 0 1 6
Continuous Improvement, Sasol
M A Y 2 0 1 6 — MAY 2 0 1 6
Office Etiquette, Sasol
A U G U S T 2 0 1 6 — A U G U S T 2 0 1 6
Emotional Intelligence, Sasol
J U N E 2 0 1 7 — J U N E 2 0 1 7
Emotional Intelligence and Interpersonal Skills, 4Seeds
(Evander
O C TO B E R 2 0 2 2 — O C TO B E R 2 0 2 2
References
Marinus Sieberhagen from Sasol Pty Ltd (Retired)
Theunis van der Bergh from Sasol
*******.***********@*****.*** +27-82-828-****
Chris Goosen from Sasol
*****.******@*****.*** +27-82-903-****
Oriel Shikwambana from Mogale Tailings (Pan African Resources) ******@**********.**.** +27-83-285-****
Jonathan Irons from Baberton Mines (Pan African
Resources)
*********@******.**.** +27-82-466-****
Fanie de Wet from Evander Gold Mines Pty Ltd
*****.*****@******.**.** +27-67-637-****
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