Operations Supervisor & QA Tester

JAKOB KARSTEN

*** ******* **, ** *******, CA ****5 310-***-**** **************@*****.***

SKILLS

Tools: Jira, TestRail, Zephyr, Confluence, Google Drive, Slack Methodology: Agile and Kanban

Platforms: Windows, Mac, iOS, Android, Apple TV

EXPERIENCE

Toyota Sports Performance Center — Operations Supervisor / Zamboni Operator May 2022 – Present

• Supervise daily facility and ice operations, ensuring safe, efficient, and reliable service for staff and guests.

• Coordinate crew scheduling, task prioritization, and incident response to maintain smooth day-to-day operations.

• Operate and maintain Zamboni ice resurfacing equipment, performing daily safety checks and troubleshooting issues as needed.

• Enforce safety procedures across the crew, addressing unsafe practices in real time and reinforcing standards with staff.

• Step in across roles as needed during high-volume event days to keep operations running without service gaps.

• Serve as a point of contact for guest and VIP requests, resolving issues quickly to maintain a positive facility experience.

Zwift — Regression Tester September 2020 – September 2021

• Wrote targeted regression test plans for each monthly release.

• Authored and executed test cases in Zephyr and TestRail to validate regression coverage.

• Organized and ran performance tests against the game client.

• Triaged incoming bugs from internal and external reports, performing initial intake and prioritization.

• Investigated reported issues, identified reproducible steps, and logged findings in JIRA.

• Partnered cross-functionally with development and QA teams on large-scale testing initiatives. Toyota Sports Performance Center — Operations Supervisor / Zamboni OperatorJune 2019 – December 2020

• Managed and directed a crew of 5, assigning tasks and deadlines to meet operational goals.

• Set task priorities and delivery timelines to keep facility operations on schedule.

• Served as first responder for incidents occurring at the facility. Toyota Sports Performance Center — Operations Crew Member / Ice AttendantOctober 2017 – June 2019

• Collaborated with team members to identify and resolve ice surface issues.

• Communicated with management and responded promptly to attendee injuries.

• Completed VIP guest requests promptly and professionally. EDUCATION

Associate's Degree in Political Science — El Camino College REFERENCES

Available upon request

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