Group & Event Travel Planner Candidate

LAT*YA RUFFIN

Angleton, TX • 346-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Motivated Medical Assistant student beginning formal training at Brazosport College, bringing 7+ years of experience in customer service, documentation, compliance, and high-volume communication. Strong background in eligibility review, account research, and handling sensitive information with accuracy and professionalism. Adept at supporting diverse populations, resolving complex issues, and adapting quickly to new systems. Seeking an entry-level role in a clinic, hospital, or remote healthcare setting to build hands-on experience while completing MA certification. CORE SKILLS

• Accuracy & compliance

• Confidential information handling

• Customer service & communication

• Documentation & recordkeeping

• Problem resolution

• High-volume workflow management

• Admin experience

EDUCATION

Medical Assistant Certificate Program (In Progress) Brazosport College — Lake Jackson, TX

Bootcamp Courses Begin: June 2026

Fall Semester: Nov 2026 – May 2027 (Expected Completion) PROFESSIONAL EXPERIENCE

Enrollment Processor

Nelnet — Remote

Nov 2022 – Dec 2025

• Delivered written support through email, secure messaging, and internal ticketing systems while maintaining accuracy and compliance.

• Resolved complex customer issues by researching accounts, reviewing documentation, and providing clear, step-by-step solutions.

• Managed high-volume communication in a fast-paced environment with strong attention to detail.

• Documented all interactions thoroughly for audit and quality assurance.

• Assisted customers with billing questions, account updates, and dispute resolutions using empathy and clarity.

• Maintained strong satisfaction scores through professionalism and timely responses.

• Adapted quickly to new systems, policies, and workflow changes in a fully remote environment. Eligibility Specialist

Ajilon / Accounting Principles — Remote

July 2020 – Nov 2022

• Reviewed and verified applications and supporting documents for completeness and accuracy, ensuring compliance with federal, state, and program guidelines.

• Conducted client interviews to gather personal and financial information while maintaining empathy and professionalism.

• Analyzed data to determine eligibility, approve or deny benefits, and process modifications or terminations.

• Calculated benefit levels based on income, family size, and program criteria.

• Maintained organized case files and documentation using specialized case-management software.

• Collaborated with employers, financial institutions, and agencies to verify information and resolve discrepancies.

• Managed a high caseload while meeting deadlines and accuracy standards. Bank Teller

Kelly Services / Beaumont Community Credit Union — Beaumont & Sugar Land, TX Aug 2017 – June 2020

• Processed deposits, withdrawals, loan payments, and account transactions with accuracy and compliance.

• Delivered professional customer service by assisting members with inquiries, financial questions, and product information.

• Verified identification and documentation to ensure secure, fraud-free transactions.

• Maintained confidentiality while handling sensitive financial and personal information.

• Balanced cash drawers daily, reconciled discrepancies, and maintained detailed transaction records.

• Identified member needs and recommended appropriate financial products and services.

• Worked efficiently in fast-paced environments while maintaining strong attention to detail.

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