Warehouse Operations & Process Improvement Leader

Delwynn “Michelle” Bible

Atlanta, GA ***** ********@*******.*** 404-***-****

Warehouse Manager Warehouse Operations Leader Process Improvement

Data Analytics Platform & Systems Development

PROFESSIONAL SUMMARY

Warehouse Operations and Project Management leader with over 7 years of experience driving productivity, accuracy, and throughput in high-volume environments. Known for leading teams, engineering repeatable and productive workflows, and turning raw operational data into KPI dashboards, SOPs, and system-driven tools. Strong people leader with hands-on experience in labor planning, shift execution, training development, cross-functional alignment, and continuous improvement.

CORE COMPETENCIES

Warehouse Operations Leadership (Shift Execution, Safety, Quality, Service Levels)

Process Improvement & Workflow Engineering (Standard Work, SOPs, Root Cause, Corrective Actions) Labor Planning, Productivity & Performance Management (Coaching, Huddles, Accountability) Inventory Control & Reconciliation (Cycle Counts, Exception Research, Slotting/Storage Optimization) KPI Dashboards & Data Analysis (Excel/Google Sheets; reporting automation and insights) Systems & Tool Development (internal web apps, trackers, digitized workflows) Training & Onboarding Programs (multi-level training, skills matrices, OJT support)

SELECTED IMPACT

Stabilized warehouse operations by successfully establishing

Automated KPI reporting and operational trackers; reduced manual reporting time by ~75% and improved leadership visibility into performance.

Standardized critical warehouse workflows with SOPs, logs, and escalation paths to increase consistency, reduce research time, and improve accountability.

Led cross-department improvements (inventory, production support, shipping) by identifying bottlenecks and implementing sustainable process fixes.

PROFESSIONAL EXPERIENCE

GlassesUSA — Atlanta, GA

PM Warehouse Manager / Data Analyst & Systems Developer May 2023 – Present

Leaded night-shift warehouse operations supporting production, inventory, and shipping functions in a high-volume fulfillment and manufacturing-support environment.

Own shift execution: set daily priorities, allocate labor, monitor productivity/quality, remove blockers, and communicate performance to leadership.

Drive continuous improvement by mapping workflows, identifying bottlenecks, and implementing standard work that improves cycle time, accuracy, and throughput.

Design and implement internal tracking tools and dashboards to improve visibility into WIP, returns, shipping, and inventory movement; enable faster decisions and escalation.

Build workflow systems to standardize intake, triage, casing, palletizing, and shipment processes; reduce variability and improve training consistency.

Analyze defect and exception data (breakage, production errors, workflow failures) to identify root causes and corrective actions; partner cross-functionally to reduce repeat issues.

Create and maintain SOPs, audit-ready logs, and training frameworks; onboard and coach team members through huddles, feedback, and performance expectations.

Managed weekly payroll for employees

ASOS / DHL Supply Chain — Atlanta, GA

Senior Inventory Control Specialist (Tech II) Jul 2022 – Apr 2023

Managed Tier II inventory investigations, complex reconciliations, and slotting/storage optimization; documented root causes and corrective actions.

Supported receiving and inventory accuracy through cycle counts, exception research, and process fixes that reduced repeat errors.

Utilized SAP/AS400/WMS tools for advanced inventory management and reporting; partnered with operations to improve execution during expansion initiatives.

Capital On Demand — Atlanta, GA

Executive Assistant / Digital Marketing Coordinator Jan 2016 – Dec 2019

Provided executive support including scheduling, meeting coordination, confidential correspondence, and project tracking.

Managed calendars, deadlines, and stakeholder communications; built organized documentation and reporting that improved follow-through.

Created digital content and maintained web assets; tracked campaign performance and produced summary reporting.

TOOLS & SYSTEMS

Excel (PivotTables, Power Query) Google Sheets Looker Studio Tableau Power BI Google Workspace (Docs/Slides/Drive) WMS/ERP systems (SAP/AS400/Warehouse systems) Dashboard Reporting & Data Cleanup SOPs, Training Documentation & Audit-Ready Logs Vendor/Shipment & Inventory Tracking

EDUCATION & CERTIFICATIONS

B.S. Business Administration — Small Business Entrepreneurship

DHL Certified Supply Chain Specialist (2022)

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