Entry-Level Customer Service Representative

Kira Daffin

Roseville, MI ***** +1-586-***-**** ********@*****.***

Professional Summary

I am a dedicated customer service professional with over 5 years of experience in delivering exceptional support and ensuring client satisfaction. Proven track record in resolving customer inquiries, managing accounts, and enhancing customer loyalty through effective communication and problem-solving skills. Proficient in various CRM platforms and adept at handling high-pressure situations with a calm and positive demeanor. Committed to fostering a collaborative team environment while consistently striving to exceed performance goals and improve service delivery. Work Experience

Customer Service Rep

DTE Energy Detroit, MI

March 2017 to May 2018

Provided exceptional customer service, addressing inquiries, and ensuring customer satisfaction regarding our lighting products and services with accurate product knowledge. Education

Leadership and ministry (College)

Grace Christian University Remote

Upper secondary education

Skills

Conducting sales calls Typing Communication skills Microsoft Office Customer communication Organizational skills Call center experience Computer operation Client interaction via phone calls Outbound calling Phone etiquette Microsoft Excel Customer service Sales Outbound sales Customer support Attention to detail Teamwork

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