Customer Relations & Clinic Operations Assistant
Resume:
Cassandra Simms **** Grassmere Ln
McKinney, TX **071
*********.*******@*****.***
EXPERIENCE
Therapy and Beyond, McKinney — Assistant Clinical Manager JANUARY 2026 - PRESENT
● Daily engagement with children and families
● Main point of contact for all operational questions
● Organized events, created staff schedules, handled administrative tasks like bathroom breaks and cleaning
● Ensured accurate updates to all important documents
● Provided family tours, conducted hiring events, and managed onboarding staff
● Remained HIPAA compliant and ensured discretion with personal information
● Ensured the clinic remained clean and tidy throughout the day Action Behavior Centers, McKinney — Registered Behavioral Technician/Clinical Admissions Associate
JULY 2023 - JANUARY 2026
● Trained under Clinical Admissions Associate
● Experience with front desk operations, ie. answering phones, coordinating in team chats, assisting with training new staff and supporting staff, etc.
● Experience with clinical admissions, ie. onboarding new clients, obtaining insurance documentation, coordinating tours, etc.
● Experience with classroom management, behavior reduction, and accurately following patient behavior intervention plans.
● Experience with cross team, cross clinic, and cross region communication.
● Experience with HIPAA compliance and training
● Experience with data collection, group coordinated events, contriving opportunities for growth and development.
● Experience working with children with developmental disabilities. Atria Senior Living, Carrollton — Program Specialist MAY 2021 - MAY 2023
● Experience as a Resident Service Assistant, Resident Medication Technician, and Memory Care Program Specialist
● Experience with seniors with cognitive disabilities
● Experiencing managing and caring for 20+ residents and being shift lead of the memory care unit.
● Experience with administering medication, performing medication audits, coordinating with insurance and pharmaceutical companies.
● Experience with coordinating daily events, group activities for 30+ people, and group excursions.
● Experience with schedule making, maintaining a budget, and written and verbal correspondence.
SKILLS
Accurate Data Collection
Behavioral Management
Special Education Experience
Cognitive Developmental Education
Experience
Clinical Documentation
Rapport Building and Classroom
Management
Proficient in Office Software
Efficient Time Management
Financial Planning and Budget
Management
Sales and Customer Service
Strong Organizational Skills
Ability to Multitask and Prioritize
Excellent Written and Verbal
Communication
CERTIFICATIONS
Registered Behavioral Therapist
Certification- Renews in August of
2027
CPR Certification- Renews in 2026
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