Customer Experience & Customer Success Operations

NATASHA DESMITH

Customer Experience Customer Success Operations

Saint Petersburg, FL • 727-***-**** • **********@*****.***

Professional Summary

Results-driven Customer Experience and Operations Professional with 10+ years of experience delivering exceptional customer support, leading teams, improving processes, and building customer loyalty across retail and healthcare environments.

Core Strengths

• Customer Experience • Customer Success • CRM • Team Leadership • Escalation Resolution • Process Improvement • HIPAA • Microsoft Office

Professional Experience

SalonCentric Customer Experience Support Team Oct 2022 – Jun 2026

• Delivered high-volume phone, email, and chat support; resolved complex customer issues; collaborated cross-functionally; documented CRM interactions; strengthened customer loyalty.

CallStar Inc. Administrator / Supervisor Jan 2015 – Jan 2020

• Supervised 10-person team; managed physician answering services; trained staff; improved workflows; handled escalations.

GA Foods Customer Care Center Representative Jan 2020 – Mar 2020

• Provided HIPAA-compliant member support and documentation.

Lincare Holdings Customer Service Representative Dec 2013 – Jun 2014

• Resolved customer concerns and educated customers on products and services.

Education

GED • Osceola High School, Seminole, Florida

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