Customer Service & Ramp Operations Specialist

Aviana Medina

Customer Service

Davenport, Florida 33897 813-***-**** *********@*******.***

Strong leader interested in expanding my portfolio of job skills. Dedicated Customer Service professional with commitment to maintaining relationships to drive business results. Customer Service High Motivation

Multitasking Problem-solving

Team leadership Computer proficiency

Ramp Agent, 03/2025 - 12/2025

Menzies Aviation – Orlando, FL

• Tracked flight schedules to promote on-time landings and avoid loading delays. Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 60 daily flights.

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Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

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• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight. Deli Clerk, 07/2024 - 10/2024

Publix – Davenport, FL

• Precisely packaged deli products according to customer requests while minimizing waste. Contributed to positive team dynamics through effective communication skills and collaborative problem- solving approac

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• Enhanced customer satisfaction by promptly addressing and resolving technical issues.

• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures. Professional Summary

Skills

Work History

Ramp Agent, 02/2022 - 05/2024

Quantem Aviation Services UPS – Tampa, FL

• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

• Guided aircraft into and out of parking positions using hand signals.

• Deiced aircraft before takeoff for safety during inclement weather.

• Positioned and towed aircraft from remote locations of airport to designated areas for operation. Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.

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• Fostered culture of safety, resulting in fewer workplace accidents and injuries.

• Loaded and unloaded materials onto and off of trucks for fast shipment. Assisted with training new employees on company policies, ramp operations procedures, and safety guidelines for better workplace integration.

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• Loaded and unloaded freight and assisted crew for over 9 daily flights. Promotional Coordinator, 02/2018 - 12/2021

Barbizon – Tampa, FL

• Utilized e-mail, social media, radio and TV to highlight products and services. Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.

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• Collected performance data on each promotion to better plan future events.

• Attended customer meetings, trade shows and conferences as company representative.

• Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals. Barista, 10/2020 - 04/2021

Starbucks – Tampa, FL

Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

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Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

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• Made and served brand-specific café beverages with focus on speed, quality and consistency.

• Assisted in inventory management to maintain adequate stock levels and reduce wastage.

• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers. CAP 1 Associate, 06/2020 - 10/2020

Walmart – Tampa, FL

• Provided excellent customer service, resolving concerns promptly and professionally.

• Consistently met productivity goals, completing assigned tasks within required timeframes.

• Updated pricing by changing labels and signage for short-term promotions and final clearances. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

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• Transported merchandise pallets to move in warehouse.

• Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency 80%. M.D.: Medical Assisting, 04/2025

Penn Foster College - Scottsdale, AZ

High School Diploma: 08/2018 - 06/2024

Penn Foster Career School - Scranton, PA

Education

Contact this candidate