IT Knowledge & Catalog Management Specialist
Resume:
Anna Lamirand
IT Knowledge and Catalog Manager
Noblesville, IN 46060
**********@*****.***
Professional Summary
Experienced Knowledge and Catalog Manager with over 16 years in IT and administrative roles, specializing in knowledge management, customer support, and IT governance. Skilled in software asset management, project leadership, and healthcare systems support. Seeking a full-time remote position to further expand expertise in the Information Technology field and contribute to organizational success. Authorized to work in the US for any employer
Work Experience
Knowledge and Catalog Manager
Community Health Network-Indianapolis, IN
January 2017 to Present
* Managed HR services and support for internal teams and staff inquiries
* Set up and supported call center operations to improve customer service efficiency
* Provided project and relationship support across multiple departments
* Supported ServiceNow software for IT service management and workflow automation
* Delivered technical support for EPIC, Systoc, MIDAS, and Cerner healthcare systems
* Performed computer data entry and maintained accurate records
* Handled customer service requests and resolved issues via phone and remote desktop tools
* Utilized Finesse phone software and Bomgar/Remote Desktop for technical troubleshooting Floating Store Manager
ACE Cash Express
* Processed data entry and bill payments for store operations
* Delivered customer service, check cashing, and loan processing
* Handled money transactions and ensured accuracy in daily operations Administrative Programs
Indiana National Guard
* Entered computer data and maintained clerical records
* Managed patient information and performed typing tasks Accounts Payable Specialist
Kindred Trans
* Managed administrative programs and computer data entry for accounts payable
* Maintained patient information and filed medical records
* Provided phone support and performed clerical tasks Mobile Data Entry Specialist
Community Health Network
* Entered product listings and pricing into company database
* Maintained accurate and up-to-date product information Assistant Accountant
ARAB Termite and Pest Control
* Reconciled accounts and managed administrative programs for payroll and production
* Entered technician payroll data and tracked production records
* Provided customer service and handled collections
* Performed clerical tasks and phone services
Assistant Office Manager
Osman Clinic and Associates
* Reconciled accounts and managed administrative programs for clinic operations
* Scheduled providers and patients to optimize daily workflow
* Coordinated patient intake and maintained accurate patient information
* Performed data entry, filing, and collections tasks
* Delivered customer service and handled phone inquiries efficiently Education
Noblesville High School
2007
Skills
• Metadata
• Writing skills
• HTML
• Healthcare IT systems support (EPIC, Cerner, MIDAS, Systoc) (Less than 1 year)
• Software asset management (Less than 1 year)
• Organizational skills
• Microsoft Office
• Project management (Less than 1 year)
• AI
• ServiceNow software support (Less than 1 year)
• Microsoft PowerPoint
• System development life cycle management (Less than 1 year)
• Knowledge management
• Microsoft Excel
• Google Data Catalog proficiency (Less than 1 year)
• Editing
• IT governance planning (Less than 1 year)
• Communication skills
• SharePoint
Certifications and Licenses
MTA
Present
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