Dynamic Customer Service Representative Resume

Jennifer Goyette

Dynamic Customer Service Representative with a proven track record at Elevance Health, excelling in complaint resolution and enhancing customer satisfaction. Skilled in data entry and active listening, I foster collaborative environments and ensure accurate information delivery, contributing to improved service quality and loyalty.

Skills

Work History

Customer Service Representative

Elevance Health, Latham, NY April 2023 - April 2026 Medication Aid

Pineview Commons, Johnstown, NY April 2016 - April 2023 Johnstown, NY 12095

518-***-**** *****************@*****.*** WWW: Bold Profile Customer service Active listening

Critical thinking Data entry

Customer relations Call center experience

Computer proficiency Complaint handling

Microsoft Excel Customer satisfaction measurement

Professional telephone demeanor Microsoft outlook

Call management Documentation

Data collection Quality control

Live chat support Customer education

Proofreading

Resolved customer inquiries efficiently, ensuring high levels of satisfaction. Processed claims and benefits questions using internal systems for accurate information delivery. Assisted team members in navigating complex issues, fostering a collaborative environment. Documented customer interactions meticulously to maintain records and improve service quality. Adapted quickly to new policies and procedures, enhancing overall team efficiency. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Administer medications accurately to residents according to prescribed schedules. Monitor and document residents' reactions to medications, ensuring safety and compliance. Assist nursing staff in maintaining medication inventory and reporting discrepancies. Educate residents on medication purposes and potential side effects effectively. Maintain confidentiality of resident health information in accordance with regulations. Education

The Salter School at Worcester, MA

Medical Assisting in Medical Assisting March 2004

Johnstown High School at Johnstown, NY

High School Diploma June 1999

Maintained a safe and clean environment by adhering to infection control protocols during medication administration.

Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing. Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Enhanced patient health by accurately administering prescribed medications according to schedule. Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.

Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.

Reported changes in patient status regarding drug therapy. Contributed to positive patient outcomes by closely monitoring and reporting any adverse reactions or changes in condition following medication administration. Supported the nursing staff with essential tasks, streamlining the overall care process. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Demonstrated comprehensive knowledge of state regulations regarding medication administration, staying current on updates as needed.

Counted and recorded medication inventory routinely to maintain medication security and control. Monitored patient responses to medication to report adverse reactions quickly. Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.

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