Customer Retention & Support Specialist

Elizabeth Haarbauer

Professional Summary

Dedicated customer service and retention

professional with extensive experience in

customer support, sales, education, and public

service. Proven ability to build strong

relationships, resolve complex issues, and

deliver exceptional customer experiences in

both remote and in-person environments.

Recognized for strong communication,

adaptability, empathy, and problem-solving skills. Professional Experience

Breezeline

Retention Specialist June 2026 – Present

Assist customers considering cancellation

by identifying their needs and providing

personalized retention solutions.

Build customer loyalty through active

listening, empathy, and effective problem-

solving.

Explain products, promotions, and service

options to maximize customer satisfaction

and retention.

Resolve billing concerns, account issues,

and service questions while maintaining a

positive customer experience.

Consistently meet performance

expectations for customer retention, quality,

and productivity.

Roadie

Independent Driver May 2024 – Present

Safely transport and deliver time-sensitive

shipments.

Maintain exceptional customer service while

meeting strict delivery deadlines.

Plan efficient delivery routes and

communicate proactively with customers.

Varsity Tutors

Education Consultant September 2021 – March

2024

Guided prospective students through

educational programs and enrollment.

Assessed customer needs and

recommended appropriate learning

solutions.

Consistently provided excellent customer

service in a remote environment.

iTutorGroup

ESL Instructor & Business English Trainer June

2018 – October 2023

Taught English to students of various ages

and professional backgrounds.

Developed engaging online lessons tailored

to individual learning styles.

Built positive relationships while helping

students achieve language goals.

NexRep / Transcom

Customer Service & Technical Support

Representative

Assisted customers with technical

troubleshooting and account support.

Resolved issues efficiently while maintaining

high customer satisfaction.

Documented interactions accurately using

CRM systems.

Fort Myers Police Department

Police Officer / Field Training Officer 2007 –

2014

Responded to emergency and non-

emergency calls while ensuring public safety.

Investigated incidents, prepared detailed

reports, and testified in court.

Trained and mentored newly hired officers.

Built trust within the community through

professionalism and effective

communication.

Education

Associate of Science in Criminal Justice

Certifications

TESOL Certification

Skills

Customer Retention

Customer Service

Account Management

Sales & Upselling

Conflict Resolution

Relationship Building

CRM Software

Technical Support

Remote Work

Communication

Problem Solving

Leadership

Microsoft Office

Time Management

Training & Mentoring

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