Contract Compliance & Operations QA Specialist

Jacquelin Maddox

**** *. ********* **.

***********@*****.*** 305-***-****

Professional Summary

Operations and compliance professional with a strong background in contract review, quality checks, and supporting teams in fast-paced, detail-heavy environments. Brings a steady, reliable work style and a clear communication approach that helps keep projects organized and moving smoothly. Experienced in remote work, high-volume processing, and resolving issues with sound judgment and professionalism. Known for maintaining accuracy, building positive working relationships, and contributing to a dependable, well-run operation.

Professional Experience

Marketing Operations Contractor – QA (Remote)

Feb 2022 – Present

• Supported product, sales, and account teams as a subject matter expert, contributing to a 15– 20% improvement in campaign QA accuracy.

• Executed marketing operations tasks for 100+ campaigns per quarter, ensuring compliance with internal standards.

• Consulted with account teams on best practices, helping reduce campaign errors by up to 25%.

• Monitored campaign performance and delivered insights that improved engagement metrics by 10%+.

Funding Contract Specialist (Remote)

Aug 2020 – Present

• Reviewed and validated 200–300+ contracts monthly for compliance with federal, state, and internal guidelines.

• Ensured 99% accuracy in rate, disclosure, and documentation verification.

• Processed receivables and facilitated timely dealer funding, reducing turnaround time by up to 30%.

• Resolved contract discrepancies, preventing delays and improving dealer satisfaction scores. Accounts Receivable Clerk

Dec 2018 – Aug 2020

• Managed invoicing and collections for 300+ active accounts, maintaining a 95% on-time payment rate.

• Reduced outstanding receivables by 15% through proactive follow-ups and dispute resolution.

• Reconciled accounts using QuickBooks Enterprise, improving financial reporting accuracy.

• De-escalated customer disputes, preserving client relationships and reducing repeat issues. Resolutions Supervisor (Remote)

Jan 2013 – Jul 2013

• Supervised a team of 15–20 call center representatives, ensuring adherence to performance metrics.

• Improved team quality scores by 10–15% through coaching and targeted feedback.

• Handled escalated customer issues, resolving 90%+ without further escalation.

• Authorized billing adjustments and maintained compliance with company policies.

• Handled escalated customer issues and authorized billing adjustments. Core Skills

Compliance Review & Documentation Accuracy - Quality Assurance & Process Validation - Customer Service & Client Relations - Remote Team Leadership & Training - Marketing Operations Support - Contract Funding & Receivables - Data Review & Reporting - QuickBooks Enterprise - Multi-tasking & Workflow Prioritization

Contact this candidate