Operations Manager Driving Cost Efficiency

Dedicated and organized Operations

Manager with over 15 years of

experience using proven planning and

support initiatives to cut costs,

streamline operations and increase

productivity. Decisive and resourceful

team builder versed in sales,

management and process improvement.

Possesses in-depth industry trend

knowledge and shifts to offer valuable

insights on opportunities for new

growth and business expansion.

Solutions Development

Contract Review and

Recommendations

Multidisciplinary Collaboration

Goal Setting

Team Leadership

Operations Monitoring

Staff Training

Workforce Training

High School Diploma

W.T WHITE HIGHSCHOOL

Dallas, TX

05/2005

Office Depot Inc

Operations Manager DALLAS, TX 04/2005 to Current Delivered positive customer experiences by implementing effective quality assurance practices.

Recruited, hired and trained crew members on application of projects, customer relations and customer service. Tracked and replenished inventory to maintain par levels. Addressed customer concerns with suitable solutions. Built strong operational teams to meet process and production demands.

Collected customer fees, managed refunds and provided complete sales documentation.

Oversaw efficient receiving and inventory management to keep stock within optimal levels.

Performed inventory cycle counting and identified

discrepancies.

Monitored stocking areas to adjust volumes and storage requirements driven by production activity.

Office Depot Inc

Customer Service Manager ADDISON, TX 07/2015 to

11/2017

Inspected returned items to identify damage or defects, documenting information in database.

Greeted customers promptly and responded to questions. Counted and balanced cashier drawers.

Assisted customers by providing information and resolving complaints.

Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Answered customers' questions and provided information on store procedures or policies.

Created tests, exercises and role-plays for courses to verify competency.

Monitored training effectiveness through observation and metrics analysis.

Developed and coordinated trainings to help individuals learn Lanise

Mitchell

************@*****.***

469-***-****

Dallas, TX 75001

Summary

Skills

Education and Training

Experience

LM

company policies and procedures and job tasks.

Contact this candidate