Customer Service & Call Center Representative

Tamara Adams

Houston, TX *****

346-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service and Call Center Representative with 5+ years of experience supporting customers in remote, retail, and contact center environments. Proven ability to manage high-volume inbound and outbound calls, resolve customer concerns, process payments, and deliver exceptional service while meeting performance goals. Experienced working independently in remote environments with strong communication, multitasking, and problem-solving skills. CORE SKILLS

Remote Customer Service • Call Center Operations • Inbound & Outbound Calls • Customer Account Management • CRM Software • Data Entry • Microsoft Office • Google Workspace • Phone & Email Support • Active Listening • Conflict Resolution • Sales Support • Time Management • Cash Handling • Team Collaboration • Multitasking

PROFESSIONAL EXPERIENCE

Sales Representative

Lacoste Houston, TX

October 2025 – Present

Deliver exceptional customer service while exceeding sales goals. Assist customers with product selection, purchases, returns, and exchanges. Supervise and train a part-time team member.

Receive shipments, maintain inventory accuracy, and execute visual merchandising standards. Remote Customer Service Representative

International Paper Houston, TX

January 2020 – May 2026

Provided remote customer support by assisting with account inquiries, purchases, returns, and order issues.

Resolved customer concerns efficiently while maintaining professionalism and empathy. Documented customer interactions accurately using multiple computer systems. Consistently met productivity and customer service expectations in a fast-paced remote environment.

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Reservation Agent / Call Center Representative

Elvis Presley Enterprises Memphis, TN

May 2022 – May 2025

Managed high-volume inbound calls for hotel reservations and attraction ticket sales. Processed payments and updated customer reservations accurately. Answered customer questions and routed calls to appropriate departments. Delivered exceptional customer experiences while meeting quality standards. Additional Customer Service Experience

Cashier / Sales Associate – H.E.B.

Cashier / Stocker / Customer Service – Kohl's

Sales Associate – JCPenney

Cashier / Customer Service – Bargain Hunt Stores

Seasonal Warehouse Associate – Diamond Comic Distributors EDUCATION

High School Diploma

Fairley High School Memphis, Tennessee

CERTIFICATIONS

Driver's License

Food Handler Certification

TECHNICAL SKILLS

Microsoft Word • Excel • Outlook • Google Workspace • POS Systems • CRM Systems • Multi-Line Phone Systems • Data Entry • Inventory Management

Authorized to work in the United States

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